We are committed to developing a positive approach to customer service, where the views and needs of residents are at the heart of everything we do.
Town & Country was the first housing association in the country to achieve the Institute of Customer Service’s top accolade – its coveted ServiceMark. The ICS is the UK’s independent professional body for customer service, helping organisations such as British Airways, BMW and Waitrose to improve their customers' experience. We were acclaimed for our desire to offer customers ‘a world class service’. Staff are pictured here receiving the award. Find out more.
We provide almost 9,000 affordable homes in 22 local authority areas in Kent, Sussex, Surrey and South London.
In addition to general needs homes, we offer a wide range of housing, including key worker, shared ownership and specialist accommodation including a women's refuge, housing for people with learning and physical disabilities, and a hostel for ex-offenders.
We are a founder member of Placeshapers, an alliance of community-focused housing associations which believe that it is crucial to remain truly accountable at a local and regional level. We believe there is benefit to residents and stakeholders in maintaining a strong, independent, diverse, non-profit making sector. Placeshapers has grown to a membership of almost 90 housing associations, managing 675,000 homes and providing services to more than two million people.
We were listed in the top 50 developing housing associations based on the number of completions for the year 2011-12, having completed 493 homes, 130 of which were for the new affordable rent scheme.
Our commitment to recruiting and developing staff who can really make a difference and offer excellent customer service is reflected in our Investors in People status and in the 'One to Watch' grade we achieved in the 2013 Best Companies survey.
Over the years we have invested heavily in our homes, and continue to do so as part of our Asset Management Strategy, with the result that we achieved 100% compliancy with the Government's Decent Homes Standard.
We are a founder and core group member of the South East Consortium, a procurement group of 16 housing associations and councils covering more than 150,000 properties. This boosts our buying power and helps us to achieve significant reductions by adopting good practice in the procurement of goods and services and provides training opportunities for staff.
Town & Country Housing Group is a Charitable Industrial & Provident Society registered with the Financial Services Authority. Registration number 30167R. Tenant Services Authority registration number L4251.
Registered office: Monson House, Monson Way, Tunbridge Wells, Kent TN1 1LQ.
This address is also the registered office of:
TCHG Living Limited - registered under the Industrial & Provident Societies Act 1965 with the Financial Services Authority. Registration number 26702R. Tenant Services Authority registration number LH3958.
Monson Homes Limited - registered at Companies House. Company number 5880788.
TCHG Foundation - registered with the Charities Commission registration number 1122306. Registered at Companies House. Company Number. 6254511.
All of these companies are registered and domiciled in England.