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Publications

Customer Satisfaction Survey - Results

Homeowner satisfaction results front coverTenant Satisfaction results front coverEarlier this year we sent out a customer satisfaction survey to half of our residents and all of our sheltered tenants, leaseholders and shared owners. It is called a Status Survey.

You can read the key findings of the Survey by clicking on the links below:

Tenant Status Survey 2010.pdf (0.560MB) Adobe Acrobat File

Homeowner Status Survey 2010.pdf (0.569MB) Adobe Acrobat File

  

 

Spotlight - our quarterly newsletter sent to all residents

Spotlight Summer 2010

 

 

 

 

Spotlight Summer 2010.pdf (2.504MB) Adobe Acrobat File

 

Click here to see back issues of Spotlight in our archive.     

News Exchange

News Exchange Issue 10News Exchange is produced by our Elderly Services Team for residents of our sheltered accommodation and other older residents. News Exchange 10.pdf (0.542MB) Adobe Acrobat File

Click here to see back issues of News Exchange in our archive.    

 

 

 

 

Annual Review for 2009

Our Annual Review for 2009 was produced as a mini website. It is much more flexible than traditional print in the way that it allows us to show you our work from the year. It also offers important environmental benefits and cost savings. Visit our mini-website.

Click here to view previous annual reviews and financial statements 

Other publications

Other Publications
money support services booklet Dealing with debt booklet
money support services.pdf (0.450MB) Adobe Acrobat File     Money Matters: Dealing with your debts.pdf (0.147MB) Adobe Acrobat File
Resident Involvement Statement  
Resident Involvement Statement.pdf (1.742MB) Adobe Acrobat File      Working with you to deal with anti social behaviour.pdf (4.514MB) Adobe Acrobat File

TCHG Corporate Plan 2008-11.pdf (0.341MB) Adobe Acrobat File
Disability and Gender Equality Action Plan.pdf (0.030MB) Adobe Acrobat File
Foundation-Business-Plan-2007-2010.pdf (0.278MB) Adobe Acrobat File
Housing Corporation Assessment - November 2007.pdf (0.123MB) Adobe Acrobat File
Financial Inclusion Action Plan 2007-08.pdf (0.259MB) Adobe Acrobat File
Rural Strategy.pdf (0.666MB) Adobe Acrobat File

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Last updated: 16-07-2010