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Paying your rent

Over the internet

Just visit www.allpayments.net, payments can be made with a debit card - such as Maestro, Delta or Switch - or by Credit Card.

Direct Debit from your bank or building society

This has many advantages. Once you set it up you can forget about it. You can choose the 1st, 15th or 25th of the month to make payments. Because direct debit costs less to administer we can pass the savings back to you through improved services. Find out more about Direct Debit.

At a Post Office

All Post offices accept rent payments. You can take your swipe card to any Post Office and the cashier will provide you with a receipt but will be unable to give you advice on how much you should pay or discuss your rent account.

At a PayPoint

Local shops and businesses displaying a PayPoint sign outside will take your rent using the swipe card. You should ensure you pay no later than the Wednesday of the payment week.

Find your local PayPoint.

By Phone

Call 0844 557 8321. Payments can be made with a debit card - such as Maestro, Delta or Switch - or by Credit Card.

By Post

You may send a cheque to Monson House. Please write your address and reference number on the back of the cheque.

Housing Benefit Direct

Most tenants on Housing Benefit agree to it being paid directly to us to eliminate any delay in payment and avoid rent arrears.

At Monson House

The Rent Desk is open as follows:
Monday 8.30am to 4.30pm
Tuesday, Wednesday and Thursday 8.30am to 1pm
Friday 8.30am to 4pm.

Please remember to bring your swipe card.

Read our Rent Policy: TCHG Rent policy.pdf (0.131MB) Adobe Acrobat File

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Last updated: 16-03-2010