We produce a wide range of publications throughout each year to keep you in touch with the latest news from us.
Read the first issue of our newsletter for tenants in our sheltered housing – All About You!
The first issue, which was distributed to tenants in time for Christmas, was put together by a team of residents and staff.
It features articles about keeping safe in the colder months, a successful outcome for a garden loving tenant in Southborough and profiles of the editorial team.
Read the Winter 2013 issue: All about you winter 2013-14 [pdf] 690KB
Spotlight is our quarterly newsletter produced by tenants and staff which is sent to all of our tenants. If you have a suggestion about what you would like to see in the next issue, please email email@example.com.
Read the latest issue: Spotlight Winter 2013-14 [pdf] 3MB
View back issues of Spotlight in our archive.
To find out what residents think of our services and how they could be improved we carry out large scale customer satisfaction surveys. The most recent surveys was carried out in 2013 and the results are published here. You can also see the results of the survey we carried out in 2010.
Our Annual Report to Tenants looks at the services we offer to you and how we are reflecting the priorities of local communities The report focuses on the six standards set out by the Tenant Services Authority, the independent regulator for affordable housing in England. It sets out what the standards say and how we are meeting them. If we do not currently meet them, it says how we plan to.
You can also see our Annual Reports and Financial Statements here.
Strategic Plan 2013-2016
Residents, board members and staff have collectively developed and share ownership of this plan and will provide effective direction, leadership and scrutiny of delivery.
We produce a range of other publications providing information on dealing with anti-social behaviour, engaging with residents and managing money.