Strategic Plan 2013-2016
Residents, board members and staff have collectively developed and share ownership of this plan and will provide effective direction, leadership and scrutiny of delivery.
Annual Report to Tenants
Our Annual Report to Tenants looks at the services we offer to you and how we are reflecting the priorities of local communities The report focuses on the six standards set out by the Tenant Services Authority, the independent regulator for affordable housing in England. It sets out what the standards say and how we are meeting them. If we do not currently meet them, it says how we plan to.
Customer Satisfaction Survey - Results
To find out what residents think of our services and how they could be improved we carry out large scale customer satisfaction surveys. One of these surveys is currently under way and the results will be published in autumn 2013. You can read the key findings of the last survey by clicking on the links below:
Tenant Status Survey 2010.pdf (0.560MB)
Homeowner Status Survey 2010.pdf (0.569MB)
Spotlight - our quarterly newsletter sent to all residents
News Exchange is produced by our Elderly Services Team for residents of our sheltered accommodation and other older residents.
Read News Exchange 11.pdf (0.879MB)
Money Box magazine
Money Box is our no-frills guide to finances and your home. We have produced three Money Box publications so far. The first was for families, the second for young people and this, the third and most recent, provides money advice for older people.
The publication has been created through consultation with a wide range of older people, the staff and the organisations who provide these services. We listened to your concerns, worries and suggestions to make sure we provided the information that YOU wanted.
|money support services.pdf (0.450MB)||Resident Engagement & Empowerment Standard.pdf (0.584MB)|
|Resident Involvement Statement.pdf (1.742MB)||Working with you to deal with anti social behaviour.pdf (4.514MB)|