At Town & Country we have a strong commitment to providing good quality housing, excellent customer service, supporting and developing vibrant communities and combating social exclusion. We are committed to developing a positive approach to customer service, where the views and needs of residents are at the heart of everything we do.
Town & Country was the first housing association in the country to achieve the Institute of Customer Service’s top accolade – its coveted ServiceMark. The ICS is the UK’s independent professional body for customer service, helping organisations such as British Airways, BMW and Waitrose to improve their customers' experience. We were acclaimed for our desire to offer customers ‘a world class service’.
We provide more than 9,000 affordable homes in 22 local authority areas in Kent, Sussex, Surrey and South London.
In addition to general needs homes, we offer a wide range of housing, including key worker, shared ownership and specialist accommodation including a women's refuge, housing for people with learning and physical disabilities, and a hostel for ex-offenders.
We are a founder member of Placeshapers, an alliance of community-focused housing associations which believe that it is crucial to remain truly accountable at a local and regional level. We believe there is benefit to residents and stakeholders in maintaining a strong, independent, diverse, non-profit making sector. Placeshapers has grown to a membership of almost 90 housing associations, managing 675,000 homes and providing services to more than two million people.
Our commitment to recruiting and developing staff who can really make a difference and offer excellent customer service is reflected in our Investors in People status, in our placing at number 45 in the Top 100 Not-for-Profit Companies to Work for and being awarded two stars by Best Companies. We are also a Living Wage employer.
Over the years we have invested heavily in our homes, and continue to do so as part of our Asset Management Strategy, with the result that we achieved 100% compliancy with the Government's Decent Homes Standard.
We are a founder and core group member of the South East Consortium, a procurement group of 16 housing associations and councils covering more than 150,000 properties. This boosts our buying power and helps us to achieve significant reductions by adopting good practice in the procurement of goods and services and provides training opportunities for staff.