Accessibility & translation

Need help reading our website?  

We’ve added the ReachDeck Toolbar to our site. If you struggle with reading, have a visual impairment, or prefer to read in your own language, the ReachDeck Toolbar can help.

visual of the accessibility toolTry it out for yourself…

Click on the orange button with a white person icon that you can see top left of all our website pages.  This will launch the ReachDeck Toolbar. You’ll see it dock to the top of your screen. Now click on the first ‘pointed finger’ icon on that toolbar and hover your mouse pointer over any text on our site to hear it read out loud.

How does the ReachDeck Toolbar help?

The ReachDeck Toolbar will help you to read and translate the content on our website. Its features include:

  • Text-to-speech: click on or select any text to hear it read aloud
  • Translation: translate content into over 100 languages
  • Text magnification: enlarge text and hear it read out loud
  • Mp3 generation: convert selected text into an MP3 audio file
  • Screen mask: reduce glare with a tinted mask
  • Web page simplifier: remove clutter from the screen. Display only the main text

Need support? 

If you need support, go to Texthelp’s dedicated Support Site to find lots of useful articles on ReachDeck.

What formats do we provide information in?


Google translate offers a free service to help you translate letters and printed material

In some cases we may be able to translate information into your own language. We can also arrange a telephone translator in exceptional circumstances.

Audiotape, large print and braille

All our information can be made available on audio tape, large print or in braille. As a standard we will provide large print information in 24pt, however, we can go up to 48pt in exceptional circumstances.

Please call Customer Service on 01892 501480.

Hearing Loops

Hearing loops are fitted at Monson House. Please make us aware of your needs.