July 7, 2020
Showfields frequently asked questions
Please see below some frequently asked questions regarding the installation of the fire detection systems…
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June 22, 2020
Estate, blocks, communal and playground areas
Estate services We’re pleased to let you know our estate contracts officers are now back…
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June 22, 2020
Repairs
Please also tell us in advance if you’re unwell; if your repair is an emergency,…
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May 27, 2020
Electrical testing
As your landlord we have a duty and legal responsibility to make sure that all…
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May 27, 2020
What have the resident scrutiny panel been up to?
The panel enjoying their first virtual meeting via Zoom! Since April 2014, the resident scrutiny…
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May 27, 2020
Community Safety Team here for you
Town & Country’s specialised Community Safety Team deal with anti -social behaviour reports and incidents.…
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May 24, 2020
Lettings and mutual exchanges
Lettings Following the latest Government advice, we’re starting to let our homes again, but with…
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May 11, 2020
Our guide to balconies and fire safety
If a fire breaks out on your balcony it could spread much faster than a…
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May 6, 2020
Rent and other payments
We appreciate that the coronavirus pandemic is impacting everyone and that many people’s work, family…
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May 5, 2020
Getting support with mental health
The impact of coronavirus will be influencing our lives in different ways, including affecting many…
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May 5, 2020
Other support and advice
We will be phoning residents who we have identified may need some extra support during…
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May 1, 2020
Getting help with domestic abuse
Kent and Medway services East Sussex services During this COVID-19 pandemic, limited contact with the…
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April 6, 2020
Beware of scammers
Sadly, coronavirus is creating a perfect environment for fraudsters with many scammers seeing it as…
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April 6, 2020
Being a good neighbour
Antisocial behaviour Unfortunately, we are getting more nuisance and anti-social behaviour issues in some areas.…
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April 6, 2020
Independent Living Services
We are carrying out daily welfare phone calls to sheltered housing residents as usual. We…
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March 26, 2020
Universal Credit check list
Make sure you’re set up ready to make a Universal Credit claim We recognise that…
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March 26, 2020
Service updates due to coronavirus (COVID-19)
We know that everyone is being affected by the coronavirus outbreak. Thank you all for…
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March 25, 2020
Ashby’s Point: frequently asked questions
Here's some of the our frequently asked questions around fire safety at Ashby's Point. We…
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March 10, 2020
Tailoring our service to meet your needs
For some time now we've been reviewing our services to make sure that they are…
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March 9, 2020
Memory Lane Cafe nominated for Queen’s Award
The Memory Lane Café, a volunteer-led project for residents with dementia and memory problems has…
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February 25, 2020
The 2020 Rent Standard – Rent Flexibility
As explained in our January newsletter, the rents we charge for social rent tenants are…
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February 25, 2020
How housing associations set rent
Notice of Rent Increase In February of each year you will receive the usual written…
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February 19, 2020
Residents at Ardenhurst enjoy a late Christmas dinner
This month, The Ardenhurst community opened up their communal lounge and shared a late Christmas…
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January 27, 2020
Resident scrutiny and governance – please tell us what you think.
We currently have 11 resident scrutiny panel members who undertake in-depth service reviews and make…
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January 19, 2020
What is a Mutual Exchange?
In this article you will find out if a mutual exchange is right for you,…
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January 16, 2020
Advance notice of rent increase
Over the last four years the cost of providing services and maintaining our homes has…
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January 14, 2020
Latest outcomes from the resident scrutiny review
In December 2019, the panel concluded their review of leasehold & shared owner services and…
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January 8, 2020
Leasehold and Shared Owner Services
In February 2019, the panel commenced their 8th review of leasehold & shared owner services,…
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December 20, 2019
Christmas fire safety tips
Town and Country Housing considers your safety a priority. We hope you enjoy the Christmas…
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December 4, 2019
Countrywise Repairs’ community investment continues to enrich lives
Countrywise Repairs has recently been funded and has delivered a number of projects to benefit…
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November 14, 2019
Why can’t I keep items in the communal areas?
To keep our tenants as safe as possible, we have introduced a zero tolerance policy…
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November 13, 2019
“Happiness cafes” support wellbeing across southeast
Action for Happiness’ “Happy Cafés” are popping up across the United Kingdom and beyond, but…
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November 13, 2019
Walking for Health comes to Tunbridge Wells
Walking for Health already has over 360 walk schemes across the country, offering 1,800 weekly…
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November 13, 2019
What is a tenancy audit?
A tenancy audit involves a visit from one of our staff who will check that…
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October 31, 2019
Estate improvements ensure smooth running at Parsonage Road, Rusthall
We are proud that as part of our External Planned Works programme, we could deliver…
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October 29, 2019
Reception opening times – outcome of our consultation
In September, we informed you that we are considering closing our reception at Monson House,…
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October 28, 2019
Find your Aspirations with Porchlight
Porchlight's Aspirations is bringing support to people who are struggling with their mental health and…
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October 16, 2019
Your feedback is valuable in helping us shape our services
You may have noticed that there are now regular surveys in this email newsletter. Your…
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October 2, 2019
Audrey Sturley Court, Tunbridge Wells, takes gold!
We are delighted to announce that Audrey Sturley Court in Rusthall won ‘Gold’ for the…
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October 2, 2019
Getting help to get online
This October sees Get Online Week. A week where partners, volunteers and communities come together…
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