May 9, 2022
Can you help us with our development strategy?
Town and Country Housing is the leading supplier of affordable housing in the region. From…
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May 9, 2022
Your feedback has influenced our repairs policies
Thank you to all residents who took part in our focus groups. These sessions were…
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February 10, 2022
Value for money (VfM) strategy
We are currently reviewing our VfM strategy and would like your help to continue to…
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February 9, 2022
Update to our repairs service
Advance notice: Emergency only repairs service on Thursday 31 March and Friday 1 April to…
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February 8, 2022
Getting your annual gas safety check could win you £100 in shopping vouchers!
Help us to keep you and your neighbours safe by granting us access to your…
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February 6, 2022
Advance notice of rent increase
The way that Housing Associations set their rents* is determined by Government regulation. The government’s…
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December 13, 2021
Update from our repairs policies surveys and focus group
A big thank you to everyone who responded to our recent surveys or took part…
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October 14, 2021
Are you eligible for the Warm Home Discount?
You could get £140 off your electricity bill for winter 2021 to 2022 under the…
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September 17, 2021
Resident scrutiny panel member’s invited to speak at CIH’s annual conference
The Chartered Institute of Housing's (CIH) annual conference is a national event for housing associations,…
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September 13, 2021
Getting ready for winter – does your heating work?
To make sure your home is ready for the cold months ahead, there are some…
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August 18, 2021
Proposal for Catalyst Housing to join Peabody Group
We wanted to let you know about a proposal for Catalyst to join Peabody Group.…
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August 17, 2021
Getting help with domestic abuse
As an organisation, we take domestic abuse very seriously and we a have a domestic…
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June 14, 2021
Corporate Strategy 2021-2024
Our corporate strategy 2021-24 has just been published on our website, you can find it…
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April 15, 2021
Town & Country Housing residents selected for housing ombudsman resident panel
Town & Country residents selected for new Housing Ombudsman Resident Panel Congratulations to residents Terry…
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March 29, 2021
Other support and advice
If you’re finding it hard to manage your tenancy or deal with a change in…
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March 29, 2021
Estate, blocks, communal and playground areas
Estate services Our estate contracts officers are still out on site during the current restrictions.…
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March 29, 2021
Repairs
Please also tell us in advance if you’re unwell; if your repair is an emergency,…
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March 29, 2021
Rent and other payments
We appreciate that the coronavirus pandemic is impacting everyone and that many people’s work, family…
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March 29, 2021
Dealing with antisocial behaviour
As some government restrictions remain in place, we know people are still spending more time…
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March 29, 2021
Lettings and mutual exchanges
Lettings Following the latest Government advice, we’re still able to let properties but with processes…
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March 29, 2021
Beware of scammers
Sadly, coronavirus is creating a perfect environment for fraudsters with many scammers seeing it as…
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March 29, 2021
Independent Living Services
Please see current guidance from the government around visitors and support bubbles. Communal lounges remain…
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February 25, 2021
The 2020 Rent Standard – Rent Flexibility
The rents we charge for social rent tenants are set using a Government formula. This…
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January 15, 2021
What is Money Support Services?
The Money Support Service is a service available to all of our tenants to provide…
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January 8, 2021
Repairs Definition
We aim to: Meet our obligations as a landlord, following Government guidance while: Limiting the…
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December 23, 2020
Getting support with mental health
The impact of coronavirus will be influencing our lives in different ways, including affecting many…
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December 17, 2020
VALUE FOR MONEY
Improving value for money has remained a priority for us and good progress has been…
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December 2, 2020
SOCIAL VALUE
Our commitment to our residents and the communities they’re a part of During 2019/2020 Our…
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December 2, 2020
Meet Swale apprentice Melissa Edwards
We’re proud to be able to offer apprenticeship opportunities through our contracts, such as with…
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December 1, 2020
IMPROVING OUR HOMES
We get lots of queries from residents about when they’ll get a new kitchen or…
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December 1, 2020
Pilot project to improve our sheltered accommodation
Our over 55’s sheltered accommodation schemes have benefitted from kitchen and bathroom upgrades
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November 25, 2020
Home improvement programmes
This page gives information about our home improvement programmes and how we look after your…
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October 29, 2020
RESPONSIVE REPAIRS
Keeping our residents safe is the number one priority for our Contracts and Compliance Team.
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October 22, 2020
COMMUNITY SAFETY
What we’ve been doing to tackle antisocial behaviour (ASB) and how we are working together…
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September 30, 2020
WORKING TOGETHER TO IMPROVE SERVICES
Discover how your voice is having an influence on our services
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September 30, 2020
RESIDENT SCRUTINY PANEL
Find out what service changes the resident scrutiny panel members have successfully implemented
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September 15, 2020
NEW HOMES
As a registered housing association, one of our main priorities is to provide new homes…
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September 14, 2020
FAQ for homeowners who live in our apartment blocks
Important information if you’re thinking about remortgaging, staircasing, or selling your apartment Since mid-2019 mortgage…
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