July 14, 2021
Tell us your views about our ‘Tenants’ Right to Make Improvements’ policy
The Tenants Right to Make Improvements is a new policy outlining how TCH give tenants…
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June 14, 2021
Corporate Strategy 2021-2024
Our corporate strategy 2021-24 has just been published on our website, you can find it…
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May 19, 2021
Help influence our new repairs service
Our repairs contract is due to be reviewed and we’re currently procuring a joint venture…
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May 18, 2021
Tell us your views on our Tenancy Policy
We are currently reviewing our Tenancy Policy because we are going to issue most new…
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May 17, 2021
We’re ending the Home Contents Insurance we provide to residents
From the 1st August 2021 we are no longer able to provide you with home…
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April 21, 2021
Join one of our resident focus groups
Can you help shape our services? We are planning to hold a variety of focus…
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April 15, 2021
Town & Country Housing residents selected for housing ombudsman resident panel
Town & Country residents selected for new Housing Ombudsman Resident Panel Congratulations to residents Terry…
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April 15, 2021
Our roadmap to post Covid services
On Monday 12 April we entered step two of the government’s four-step roadmap out of…
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March 29, 2021
Other support and advice
If you’re finding it hard to manage your tenancy or deal with a change in…
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March 29, 2021
Estate, blocks, communal and playground areas
Estate services Our estate contracts officers are still out on site during the current restrictions.…
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March 29, 2021
Repairs
Please also tell us in advance if you’re unwell; if your repair is an emergency,…
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March 29, 2021
Rent and other payments
We appreciate that the coronavirus pandemic is impacting everyone and that many people’s work, family…
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March 29, 2021
Dealing with antisocial behaviour
As some government restrictions remain in place, we know people are still spending more time…
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March 29, 2021
Lettings and mutual exchanges
Lettings Following the latest Government advice, we’re still able to let properties but with processes…
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March 29, 2021
Beware of scammers
Sadly, coronavirus is creating a perfect environment for fraudsters with many scammers seeing it as…
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March 29, 2021
Getting help with domestic abuse
As an organisation, we take domestic abuse very seriously and we a have a domestic…
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March 29, 2021
Independent Living Services
Please see current guidance from the government around visitors and support bubbles. Communal lounges remain…
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February 25, 2021
The 2020 Rent Standard – Rent Flexibility
The rents we charge for social rent tenants are set using a Government formula. This…
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February 15, 2021
How long will it take to fix my heating or hot water?
As part of our service level agreement with Swale Heating we have agreed with them…
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January 25, 2021
Be careful of rogue traders
Please be careful of rogue traders claiming to be working on behalf of us. Read…
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January 19, 2021
How do I avoid getting ill from legionella?
If you’ve been away from your home for a period of time, bacteria can multiply…
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January 15, 2021
What is Money Support Services?
The Money Support Service is a service available to all of our tenants to provide…
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January 11, 2021
Sevice update – national lockdown January 2021
We’ve written to all residents to update you about our services during the current lockdown.…
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January 8, 2021
Repairs Definition
We aim to: Meet our obligations as a landlord, following Government guidance while: Limiting the…
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December 23, 2020
Getting support with mental health
The impact of coronavirus will be influencing our lives in different ways, including affecting many…
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December 17, 2020
VALUE FOR MONEY
Improving value for money has remained a priority for us and good progress has been…
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December 15, 2020
Christmas fire safety tips
Town and Country Housing considers your safety a priority. We hope you enjoy the Christmas…
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December 2, 2020
SOCIAL VALUE
Our commitment to our residents and the communities they’re a part of During 2019/2020 Our…
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December 2, 2020
Meet Swale apprentice Melissa Edwards
We’re proud to be able to offer apprenticeship opportunities through our contracts, such as with…
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December 2, 2020
Are you worried about a neighbour?
Over the first and second lockdowns we’ve tried to telephone those residents who may need…
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December 1, 2020
IMPROVING OUR HOMES
We get lots of queries from residents about when they’ll get a new kitchen or…
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December 1, 2020
Pilot project to improve our sheltered accommodation
Our over 55’s sheltered accommodation schemes have benefitted from kitchen and bathroom upgrades
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December 1, 2020
Resident surveys
From Tuesday 1st December, IFF Research will be conducting surveys on our behalf. As everyone…
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November 25, 2020
How we look after your home
This page gives information about our home improvement programmes and how we look after your…
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November 9, 2020
Service Charges review
In January 2020, the panel began a review of service charges, focusing on improving transparency…
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November 4, 2020
If I want to end my tenancy what must I do?
If you decide to leave your property there are a few simple things that you…
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October 29, 2020
RESPONSIVE REPAIRS
Keeping our residents safe is the number one priority for our Contracts and Compliance Team.
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October 26, 2020
Why can’t I keep items in the communal areas?
To keep our tenants as safe as possible, we have introduced a zero tolerance policy…
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