February 25, 2021
The 2020 Rent Standard – Rent Flexibility
The rents we charge for social rent tenants are set using a Government formula. This…
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February 15, 2021
How long will it take to fix my heating or hot water?
As part of our service level agreement with Swale Heating we have agreed with them…
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February 11, 2021
Getting help with domestic abuse
As an organisation, we take domestic abuse very seriously and we a have a domestic…
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February 4, 2021
Other support and advice
If you’re finding it hard to manage your tenancy or deal with a change in…
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January 25, 2021
Be careful of rogue traders
Please be careful of rogue traders claiming to be working on behalf of us. Read…
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January 19, 2021
How do I avoid getting ill from legionella?
If you’ve been away from your home for a period of time, bacteria can multiply…
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January 11, 2021
Sevice update – national lockdown January 2021
We’ve written to all residents to update you about our services during the current lockdown.…
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January 8, 2021
Repairs Definition
We aim to: Meet our obligations as a landlord, following Government guidance while: Limiting the…
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January 5, 2021
Estate, blocks, communal and playground areas
Estate services Our estate contracts officers are still out on site during the current restrictions.…
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January 5, 2021
Repairs
Please also tell us in advance if you’re unwell; if your repair is an emergency,…
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January 5, 2021
Rent and other payments
Since 28 September 2020, If someone has been told by the NHS to self-isolate, either…
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January 5, 2021
Dealing with antisocial behaviour
As we go into another period of tighter government restrictions, we know most people will…
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January 5, 2021
Lettings and mutual exchanges
Lettings Following the latest Government advice, we’re still able to let properties but with processes…
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January 5, 2021
Beware of scammers
Sadly, coronavirus is creating a perfect environment for fraudsters with many scammers seeing it as…
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January 5, 2021
Independent Living Services
Please see current guidance from the government around visitors and support bubbles. Communal lounges remain…
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December 23, 2020
Getting support with mental health
The impact of coronavirus will be influencing our lives in different ways, including affecting many…
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December 17, 2020
VALUE FOR MONEY
Improving value for money has remained a priority for us and good progress has been…
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December 15, 2020
Christmas fire safety tips
Town and Country Housing considers your safety a priority. We hope you enjoy the Christmas…
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December 2, 2020
SOCIAL VALUE
Our commitment to our residents and the communities they’re a part of During 2019/2020 Our…
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December 2, 2020
Meet Swale apprentice Melissa Edwards
We’re proud to be able to offer apprenticeship opportunities through our contracts, such as with…
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December 2, 2020
Are you worried about a neighbour?
Over the first and second lockdowns we’ve tried to telephone those residents who may need…
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December 1, 2020
IMPROVING OUR HOMES
We get lots of queries from residents about when they’ll get a new kitchen or…
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December 1, 2020
Pilot project to improve our sheltered accommodation
Our over 55’s sheltered accommodation schemes have benefitted from kitchen and bathroom upgrades
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December 1, 2020
Resident surveys
From Tuesday 1st December, IFF Research will be conducting surveys on our behalf. As everyone…
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November 25, 2020
How we look after your home
This page gives information about our home improvement programmes and how we look after your…
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November 9, 2020
Service Charges review
In January 2020, the panel began a review of service charges, focusing on improving transparency…
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November 4, 2020
If I want to end my tenancy what must I do?
If you decide to leave your property there are a few simple things that you…
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October 29, 2020
RESPONSIVE REPAIRS
Keeping our residents safe is the number one priority for our Contracts and Compliance Team.
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October 26, 2020
Why can’t I keep items in the communal areas?
To keep our tenants as safe as possible, we have introduced a zero tolerance policy…
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October 22, 2020
COMMUNITY SAFETY
What we’ve being doing to tackle antisocial behaviour (ASB) and how we are working together…
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September 30, 2020
WORKING TOGETHER TO IMPROVE SERVICES
Discover how your voice is having an influence on our services
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September 30, 2020
RESIDENT SCRUTINY PANEL
Find out what service changes the resident scrutiny panel members have successfully implemented
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September 28, 2020
Service Charge Statement
If you pay service charges, you should soon receive your letter about the actual service…
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September 15, 2020
NEW HOMES
As a registered housing association, one of our main priorities is to provide new homes…
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September 14, 2020
FAQ for homeowners who live in our apartment blocks
Important information if you’re thinking about remortgaging, staircasing, or selling your apartment Since mid-2019 mortgage…
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September 14, 2020
As it’s Gas Safety Week... We would like to thank all our residents who have…
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September 10, 2020
Update on our housing team
We are currently reviewing some of our housing staffing resources to try to deliver the…
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September 9, 2020
ESTATE SERVICES
Keeping our neighbourhoods and communal areas clean and safe
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