tchgorguk 0 General Information February 25, 2021 The 2020 Rent Standard – Rent Flexibility The rents we charge for social rent tenants are set using a Government formula. This…Read More
tchgorguk 0 Frequently Asked QuestionsRepairs & Maintenance February 15, 2021 How long will it take to fix my heating or hot water? As part of our service level agreement with Swale Heating we have agreed with them…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions February 11, 2021 Getting help with domestic abuse As an organisation, we take domestic abuse very seriously and we a have a domestic…Read More
tchgorguk 1 CoronavirusFrequently Asked Questions February 4, 2021 Other support and advice If you’re finding it hard to manage your tenancy or deal with a change in…Read More
tchgorguk 0 AdviceFrequently Asked QuestionsRepairs & Maintenance January 25, 2021 Be careful of rogue traders Please be careful of rogue traders claiming to be working on behalf of us. Read…Read More
tchgorguk 0 Frequently Asked QuestionsYour health & safety January 19, 2021 How do I avoid getting ill from legionella? If you’ve been away from your home for a period of time, bacteria can multiply…Read More
tchgorguk 1 AdviceNews January 11, 2021 Sevice update – national lockdown January 2021 We’ve written to all residents to update you about our services during the current lockdown.…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 8, 2021 Repairs Definition We aim to: Meet our obligations as a landlord, following Government guidance while: Limiting the…Read More
tchgorguk 1 CoronavirusFrequently Asked Questions January 5, 2021 Estate, blocks, communal and playground areas Estate services Our estate contracts officers are still out on site during the current restrictions.…Read More
tchgorguk 2 CoronavirusFrequently Asked Questions January 5, 2021 Repairs Please also tell us in advance if you’re unwell; if your repair is an emergency,…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 5, 2021 Rent and other payments Since 28 September 2020, If someone has been told by the NHS to self-isolate, either…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 5, 2021 Dealing with antisocial behaviour As we go into another period of tighter government restrictions, we know most people will…Read More
tchgorguk 1 CoronavirusFrequently Asked Questions January 5, 2021 Lettings and mutual exchanges Lettings Following the latest Government advice, we’re still able to let properties but with processes…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 5, 2021 Beware of scammers Sadly, coronavirus is creating a perfect environment for fraudsters with many scammers seeing it as…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 5, 2021 Independent Living Services Please see current guidance from the government around visitors and support bubbles. Communal lounges remain…Read More
tchgorguk 0 Coronavirus December 23, 2020 Getting support with mental health The impact of coronavirus will be influencing our lives in different ways, including affecting many…Read More
tchgorguk 0 Uncategorized December 17, 2020 VALUE FOR MONEY Improving value for money has remained a priority for us and good progress has been…Read More
tchgorguk 0 Annual Report 2019-20 December 17, 2020 RENT AND SERVICE CHARGES Find out how each pound received was spentRead More
tchgorguk 0 Annual Report 2019-20 December 17, 2020 COMPLAINTS AND CUSTOMER CARE How we are dealing with your complaintsRead More
tchgorguk 0 AdviceNews December 15, 2020 Christmas fire safety tips Town and Country Housing considers your safety a priority. We hope you enjoy the Christmas…Read More
tchgorguk 0 Annual Report 2019-20 December 2, 2020 SOCIAL VALUE Our commitment to our residents and the communities they’re a part of During 2019/2020 Our…Read More
tchgorguk 0 Uncategorized December 2, 2020 Meet Swale apprentice Melissa Edwards We’re proud to be able to offer apprenticeship opportunities through our contracts, such as with…Read More
tchgorguk 1 News December 2, 2020 Are you worried about a neighbour? Over the first and second lockdowns we’ve tried to telephone those residents who may need…Read More
tchgorguk 0 Annual Report 2019-20 December 1, 2020 IMPROVING OUR HOMES We get lots of queries from residents about when they’ll get a new kitchen or…Read More
tchgorguk 0 Annual Report 2019-20 December 1, 2020 Pilot project to improve our sheltered accommodation Our over 55’s sheltered accommodation schemes have benefitted from kitchen and bathroom upgradesRead More
tchgorguk 0 FeedbackNews December 1, 2020 Resident surveys From Tuesday 1st December, IFF Research will be conducting surveys on our behalf. As everyone…Read More
tchgorguk 0 Frequently Asked QuestionsRepairs & Maintenance November 25, 2020 How we look after your home This page gives information about our home improvement programmes and how we look after your…Read More
tchgorguk 0 Uncategorized November 9, 2020 Service Charges review In January 2020, the panel began a review of service charges, focusing on improving transparency…Read More
tchgorguk 0 Frequently Asked QuestionsMoving House November 4, 2020 If I want to end my tenancy what must I do? If you decide to leave your property there are a few simple things that you…Read More
tchgorguk 0 Annual Report 2019-20 October 29, 2020 RESPONSIVE REPAIRS Keeping our residents safe is the number one priority for our Contracts and Compliance Team.Read More
tchgorguk 3 Frequently Asked QuestionsYour health & safety October 26, 2020 Why can’t I keep items in the communal areas? To keep our tenants as safe as possible, we have introduced a zero tolerance policy…Read More
tchgorguk 0 Annual Report 2019-20 October 22, 2020 COMMUNITY SAFETY What we’ve being doing to tackle antisocial behaviour (ASB) and how we are working together…Read More
tchgorguk 0 Annual Report 2019-20 September 30, 2020 WORKING TOGETHER TO IMPROVE SERVICES Discover how your voice is having an influence on our servicesRead More
tchgorguk 0 Annual Report 2019-20 September 30, 2020 RESIDENT SCRUTINY PANEL Find out what service changes the resident scrutiny panel members have successfully implementedRead More
tchgorguk 0 AdviceNews September 28, 2020 Service Charge Statement If you pay service charges, you should soon receive your letter about the actual service…Read More
tchgorguk 0 Annual Report 2019-20 September 15, 2020 NEW HOMES As a registered housing association, one of our main priorities is to provide new homes…Read More
tchgorguk 0 Frequently Asked Questions September 14, 2020 FAQ for homeowners who live in our apartment blocks Important information if you’re thinking about remortgaging, staircasing, or selling your apartment Since mid-2019 mortgage…Read More
tchgorguk 1 News September 14, 2020 As it’s Gas Safety Week... We would like to thank all our residents who have…Read More
tchgorguk 2 News September 10, 2020 Update on our housing team We are currently reviewing some of our housing staffing resources to try to deliver the…Read More
tchgorguk 0 Annual Report 2019-20 September 9, 2020 ESTATE SERVICES Keeping our neighbourhoods and communal areas clean and safeRead More