March 26, 2020
Universal Credit check list
Make sure you’re set up ready to make a Universal Credit claim We recognise that…
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March 26, 2020
Service updates due to coronavirus (COVID-19)
We know that everyone is being affected by the coronavirus outbreak. Thank you all for…
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March 10, 2020
Tailoring our service to meet your needs
For some time now we've been reviewing our services to make sure that they are…
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March 9, 2020
Memory Lane Cafe nominated for Queen’s Award
The Memory Lane Café, a volunteer-led project for residents with dementia and memory problems has…
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February 25, 2020
The 2020 Rent Standard – Rent Flexibility
As explained in our January newsletter, the rents we charge for social rent tenants are…
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February 25, 2020
How housing associations set rent
Notice of Rent Increase In February of each year you will receive the usual written…
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February 19, 2020
Residents at Ardenhurst enjoy a late Christmas dinner
This month, The Ardenhurst community opened up their communal lounge and shared a late Christmas…
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January 27, 2020
Resident scrutiny and governance – please tell us what you think.
We currently have 11 resident scrutiny panel members who undertake in-depth service reviews and make…
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January 19, 2020
What is a Mutual Exchange?
In this article you will find out if a mutual exchange is right for you,…
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January 16, 2020
Advance notice of rent increase
Over the last four years the cost of providing services and maintaining our homes has…
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January 14, 2020
Latest outcomes from the resident scrutiny review
In December 2019, the panel concluded their review of leasehold & shared owner services and…
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January 8, 2020
Leasehold and Shared Owner Services
In February 2019, the panel commenced their 8th review of leasehold & shared owner services,…
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December 20, 2019
Christmas fire safety tips
Town and Country Housing considers your safety a priority. We hope you enjoy the Christmas…
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December 4, 2019
Countrywise Repairs’ community investment continues to enrich lives
Countrywise Repairs has recently been funded and has delivered a number of projects to benefit…
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November 14, 2019
Why can’t I keep items in the communal areas?
To keep our tenants as safe as possible, we have introduced a zero tolerance policy…
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November 13, 2019
“Happiness cafes” support wellbeing across southeast
Action for Happiness’ “Happy Cafés” are popping up across the United Kingdom and beyond, but…
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November 13, 2019
Walking for Health comes to Tunbridge Wells
Walking for Health already has over 360 walk schemes across the country, offering 1,800 weekly…
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November 13, 2019
What is a tenancy audit?
A tenancy audit involves a visit from one of our staff who will check that…
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October 31, 2019
Estate improvements ensure smooth running at Parsonage Road, Rusthall
We are proud that as part of our External Planned Works programme, we could deliver…
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October 29, 2019
Reception opening times – outcome of our consultation
In September, we informed you that we are considering closing our reception at Monson House,…
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October 28, 2019
Find your Aspirations with Porchlight
Porchlight's Aspirations is bringing support to people who are struggling with their mental health and…
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October 16, 2019
Your feedback is valuable in helping us shape our services
You may have noticed that there are now regular surveys in this email newsletter. Your…
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October 2, 2019
Audrey Sturley Court, Tunbridge Wells, takes gold!
We are delighted to announce that Audrey Sturley Court in Rusthall won ‘Gold’ for the…
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October 2, 2019
Getting help to get online
This October sees Get Online Week. A week where partners, volunteers and communities come together…
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October 1, 2019
Tunbridge Wells: Your new recycling and waste services
New recycling and waste services started across the Tunbridge Wells borough this week.
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September 25, 2019
Improvements made at Wiltshire Way, Tunbridge Wells
We are delighted to have recently made improvements to Wiltshire Way in Sherwood, Tunbridge Wells,…
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September 17, 2019
Monson House reception’s proposed reduced opening hours
Following a continued review to improve our services, we are considering closing our reception at…
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September 14, 2019
Are you eligible for the Warm Home Discount?
You could get £140 off your electricity bill for winter 2019 to 2020 under the…
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August 29, 2019
Thank you for your MyHomeOnline feedback!
Thank you to all residents who shared their feedback on the new-look MyHomeOnline ; one lucky resident…
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August 28, 2019
Changes to recycling collections coming in Tunbridge Wells
Starting from 30 September, 2019, TCH residents living in Tunbridge Wells will be able to…
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August 28, 2019
Getting smart: New smart meters to be rolled out
In line with new government measures, TCH would like to make tenants aware that from…
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August 13, 2019
KHG Excellence Awards 2019 open for entries
Have you come across an example of great service from our housing team? Perhaps you…
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August 13, 2019
Introducing the Community Safety Team
The Community Safety team was formed to offer a more proactive approach to supporting residents…
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July 30, 2019
allpay introduces new checkout
Our payment processing service, allpay, has announced a new checkout system designed to make paying…
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July 2, 2019
Kent housing organisations’ ‘Key Amnesty’ scheme a success
Participants in last month’s Key Amnesty scheme are pleased to announce that the scheme was…
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June 30, 2019
Is your child leaving full-time education this year?
Children in your household coming out of education can mean big changes to your income.…
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June 14, 2019
TCH Foundation-backed charity DAVSS receives Queen’s Award
We are delighted that local charity, Domestic Abuse Volunteer Support Services (DAVSS), has received the…
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June 5, 2019
Key Amnesty Month – what is it and why is Town & Country involved?
June is Key Amnesty Month and housing organisations across Kent are coming together to ask…
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June 4, 2019
How is your estate services contractor performing?
We’d like to know if you are happy with the ground maintenance and cleaning services…
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May 24, 2019
Get support at the futURe store
The futURe store opened in the Royal Victoria Shopping Centre, Meadow Road entrance, as a…
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