CoronavirusFrequently Asked Questions

Beware of scammers

By March 29, 2021 No Comments

Sadly, coronavirus is creating a perfect environment for fraudsters with many scammers seeing it as an opportunity to profit.

COVID-19 vaccination scam alert

The NHS has advised that some people are receiving fraudulent calls and text messages offering the COVID-19 vaccination. In some cases, people are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, callers are offering the vaccine for a fee or asking for bank details.

  • The vaccine is only available from the NHS and the NHS will contact you when it is your turn.
  • The NHS will NEVER ask you to press a button on your keypad or send a text to confirm you want the vaccine, and NEVER ask for payment or for your bank details.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, report it to the Police either online or by calling 101.

How TCH contacts you

From time to time we may call you about your rent balance. If you have concerns about the authenticity, we can send you an email to verify it’s us. If it’s to pay your rent, you may prefer to use alternative methods like paying online through your MyHomeOnline account.

We are currently delivering an emergency and essential repairs service due to coronavirus and have limited our face-to-face contact with residents. But should you be expecting us, all our staff and contractors have identity cards, so please make sure you ask to see them before you let anyone in.

If you are in any doubt as to whether you should let someone into your home, then politely ask the person to wait outside, close your door and call us on 01892 501480 to check. Do not call the number on their ID card.

To protect yourself and others from scammers, see list below of useful websites offering advice on what to look out for.

Which? Advice on how to spot and stop coronavirus scams.

Government website.

Click here for advice on scams from Kent Police 

Friends against scams

Money Saving Expert