tchgorguk 0 Frequently Asked QuestionsRepairs & Maintenance February 15, 2021 How long will it take to fix my heating or hot water? As part of our service level agreement with Swale Heating we have agreed with them…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions February 11, 2021 Getting help with domestic abuse As an organisation, we take domestic abuse very seriously and we a have a domestic…Read More
tchgorguk 1 CoronavirusFrequently Asked Questions February 4, 2021 Other support and advice If you’re finding it hard to manage your tenancy or deal with a change in…Read More
tchgorguk 0 AdviceFrequently Asked QuestionsRepairs & Maintenance January 25, 2021 Be careful of rogue traders Please be careful of rogue traders claiming to be working on behalf of us. Read…Read More
tchgorguk 0 Frequently Asked QuestionsYour health & safety January 19, 2021 How do I avoid getting ill from legionella? If you’ve been away from your home for a period of time, bacteria can multiply…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 8, 2021 Repairs Definition We aim to: Meet our obligations as a landlord, following Government guidance while: Limiting the…Read More
tchgorguk 1 CoronavirusFrequently Asked Questions January 5, 2021 Estate, blocks, communal and playground areas Estate services Our estate contracts officers are still out on site during the current restrictions.…Read More
tchgorguk 2 CoronavirusFrequently Asked Questions January 5, 2021 Repairs Please also tell us in advance if you’re unwell; if your repair is an emergency,…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 5, 2021 Rent and other payments Since 28 September 2020, If someone has been told by the NHS to self-isolate, either…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 5, 2021 Dealing with antisocial behaviour As we go into another period of tighter government restrictions, we know most people will…Read More
tchgorguk 1 CoronavirusFrequently Asked Questions January 5, 2021 Lettings and mutual exchanges Lettings Following the latest Government advice, we’re still able to let properties but with processes…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 5, 2021 Beware of scammers Sadly, coronavirus is creating a perfect environment for fraudsters with many scammers seeing it as…Read More
tchgorguk 0 CoronavirusFrequently Asked Questions January 5, 2021 Independent Living Services Please see current guidance from the government around visitors and support bubbles. Communal lounges remain…Read More
tchgorguk 0 Coronavirus December 23, 2020 Getting support with mental health The impact of coronavirus will be influencing our lives in different ways, including affecting many…Read More
tchgorguk 0 Frequently Asked QuestionsRepairs & Maintenance November 25, 2020 How we look after your home This page gives information about our home improvement programmes and how we look after your…Read More
tchgorguk 0 Frequently Asked QuestionsMoving House November 4, 2020 If I want to end my tenancy what must I do? If you decide to leave your property there are a few simple things that you…Read More
tchgorguk 3 Frequently Asked QuestionsYour health & safety October 26, 2020 Why can’t I keep items in the communal areas? To keep our tenants as safe as possible, we have introduced a zero tolerance policy…Read More
tchgorguk 0 Frequently Asked Questions September 14, 2020 FAQ for homeowners who live in our apartment blocks Important information if you’re thinking about remortgaging, staircasing, or selling your apartment Since mid-2019 mortgage…Read More
tchgorguk 0 Frequently Asked Questions July 7, 2020 Showfields frequently asked questions Please see below some frequently asked questions regarding the installation of the fire detection systems…Read More
tchgorguk 0 Frequently Asked QuestionsYour health & safety May 27, 2020 Electrical testing As your landlord we have a duty and legal responsibility to make sure that all…Read More
tchgorguk 0 Frequently Asked QuestionsYour health & safety May 11, 2020 Our guide to balconies and fire safety If a fire breaks out on your balcony it could spread much faster than a…Read More
tchgorguk 1 Frequently Asked QuestionsMoney & debt advice March 26, 2020 Universal Credit check list Make sure you’re set up ready to make a Universal Credit claim We recognise that…Read More
tchgorguk 9 CoronavirusFrequently Asked Questions March 26, 2020 Service updates due to coronavirus (COVID-19) We know that everyone is being affected by the coronavirus outbreak. Thank you all for…Read More
tchgorguk 0 Frequently Asked Questions March 25, 2020 Ashby’s Point: frequently asked questions Here's some of our frequently asked questions around fire safety at Ashby's Point. We will…Read More
tchgorguk 5 Frequently Asked QuestionsMoving House January 19, 2020 What is a Mutual Exchange? In this article you will find out if a mutual exchange is right for you,…Read More
tchgorguk 4 Customer ServiceFrequently Asked Questions January 14, 2020 How can I make a complaint? We want to provide you with the best possible service, however there may be times…Read More
tchgorguk 1 Frequently Asked QuestionsYour home & tenancy November 13, 2019 What is a tenancy audit? A tenancy audit involves a visit from one of our staff who will check that…Read More
tchgorguk 0 Frequently Asked QuestionsYour health & safetyYour home & tenancy November 28, 2018 Why can’t I reopen my fireplace? While it may be tempting to reopen a solid fuel fire, it is extremely dangerous…Read More
tchgorguk 0 Frequently Asked QuestionsMoney & debt advice October 19, 2018 How do payment agreements work? Being in debt and having rent arrears can be a scary and challenging time. If…Read More
tchgorguk 0 Frequently Asked QuestionsYour health & safety September 21, 2018 Gas Safe Register’s top tips 1. Have all your gas appliances, including boilers, gas cookers and gas fires, safety checked…Read More
tchgorguk 0 Frequently Asked QuestionsRepairs & Maintenance September 18, 2018 Who will fix my fire alarm ? If you have a smoke or fire alarm fitted as part of the electrical system…Read More
tchgorguk 0 Frequently Asked QuestionsYour health & safety August 2, 2018 Dealing with flying ants Warm weather often brings with it swarms of flying ants going off to mate. We…Read More
tchgorguk 0 Frequently Asked QuestionsYour health & safetyYour home & tenancy June 13, 2018 Barbecue Safety Enjoy your barbecue but be aware that cooking over hot coals can be dangerous. It’s…Read More
tchgorguk 0 Frequently Asked QuestionsYour health & safety May 21, 2018 How do I deal with pests? Pest control is the responsibility of the tenant unless the problem occurs in a communal…Read More
tchgorguk 1 Frequently Asked QuestionsMoving House March 21, 2018 What condition can I expect my home to be in when I move in? This video explains the condition you can expect your property to be in at the…Read More
tchgorguk 0 Frequently Asked QuestionsRepairs & Maintenance March 1, 2018 My heating and hot water isn’t working? 1. Frozen Condense pipe – Always check 1st if external ** Boiler makes a Gurgling…Read More
tchgorguk 0 Frequently Asked QuestionsRight To Buy January 19, 2018 Do I have a right to acquire my home? Right to Acquire allows most housing association tenants to buy their home at a discount.Read More
tchgorguk 0 Frequently Asked QuestionsYour home & tenancy January 10, 2018 What is tenancy fraud? Across the UK it is estimated that 50,000 housing association and council homes are occupied…Read More
tchgorguk 1 Customer ServiceFrequently Asked Questions December 19, 2017 What formats do you provide information in? Information for all We ensure that access to our services is available to everyone. An…Read More
tchgorguk 0 0 Frequently Asked QuestionsMoney & debt advicePaying your rent November 25, 2017 What should I do if I have rent arrears? Being in debt and having rent arrears can be a scary and challenging time. If…Read More