November 14, 2019
Why can’t I keep items in the communal areas?
To keep our tenants as safe as possible, we have introduced a zero tolerance policy…
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November 13, 2019
What is a tenancy audit?
A tenancy audit involves a visit from one of our staff who will check that…
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March 13, 2019
Meet Louise, Income Manager
After joining Town & Country Housing as a Support Worker, Louise later moved into the…
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March 13, 2019
Time to give yourself a money makeover?
Money – it’s not the easiest topic for a lot of us to think about,…
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November 28, 2018
Why can’t I reopen my fireplace?
While it may be tempting to reopen a solid fuel fire, it is extremely dangerous…
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October 23, 2018
What is The Rental Exchange?
Renters sometimes struggle to open bank accounts, get affordable loans and credit cards or a…
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October 19, 2018
How do payment agreements work?
Being in debt and having rent arrears can be a scary and challenging time. If…
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September 26, 2018
How long will it take to fix my heating or hot water?
As part of our service level agreement with Swale Heating we have agreed with them…
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September 21, 2018
Gas Safe Register’s top tips
1. Have all your gas appliances, including boilers, gas cookers and gas fires, safety checked…
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September 18, 2018
Who will fix my fire alarm ?
If you have a smoke or fire alarm fitted as part of the electrical system…
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August 2, 2018
Dealing with flying ants
Warm weather often brings with it swarms of flying ants going off to mate. We…
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June 13, 2018
Barbecue Safety
Enjoy your barbecue but be aware that cooking over hot coals can be dangerous. It’s…
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May 21, 2018
How do I deal with pests?
Pest control is the responsibility of the tenant unless the problem occurs in a communal…
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March 21, 2018
What condition can I expect my home to be in when I move in?
This video explains the condition you can expect your property to be in at the…
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March 9, 2018
Changes to the way we calculate your rent
As of April 2018, the way your rent is calculated has changed. This is to make it easier for you to…
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March 1, 2018
My heating and hot water isn’t working?
1. Frozen Condense pipe – Always check 1st if external ** Boiler makes a Gurgling…
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February 26, 2018
Do you have a query about your service charges?
Service charge statements are now being sent out. Service charges pay for things such as…
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January 19, 2018
Do I have a right to acquire my home?
Right to Acquire allows most housing association tenants to buy their home at a discount.
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January 10, 2018
What is tenancy fraud?
Across the UK it is estimated that 50,000 housing association and council homes are occupied…
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December 19, 2017
What formats do you provide information in?
Information for all We ensure that access to our services is available to everyone. An…
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December 19, 2017
How can I make a complaint?
We want to provide you with the best possible service, however there may be times…
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November 25, 2017
What should I do if I have rent arrears?
Being in debt and having rent arrears can be a scary and challenging time. If…
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November 22, 2017
My sink or toilet is blocked – what can I do?
If you have a blocked basin, bath, shower, sink or toilet, it’s your responsibility to…
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November 22, 2017
How can I deal with swarms of bees or wasps?
Swarms of bees and wasps can be common during the warmer months and are your…
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November 22, 2017
My gas appliance has been capped off what can I do?
The article explains why we sometimes have to cap off gas appliances in our homes…
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November 15, 2017
What are my service charges?
Every year we send you a letter explaining your rent increase and your service charge…
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November 15, 2017
What is included in the service charge?
Read to see a short description of each of the service charges that may be…
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November 15, 2017
How have you calculated my new rent?
The rents are set by the Government. There will be a 1% reduction each year…
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November 15, 2017
What is the difference between rent and service charges?
Rent is a charge for the use of your home and service charges cover the…
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November 15, 2017
Why are service charges estimated?
Your annual service charge is due at the beginning of the financial year, which runs…
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November 15, 2017
What services are you charging me for?
A breakdown of the service charges is sent with your rent increase letter. Please go…
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November 15, 2017
What is the Administration Fee?
This is a flat rate of 15% charged on all service charges except contract management…
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November 15, 2017
When are the communal windows cleaned and grounds maintained?
The contractors we use may come at times when you are away from your home…
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November 15, 2017
I live in a house – why should I pay service charges?
Some houses are subject to service charges as they form part of an estate and…
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November 15, 2017
Why does someone in another block pay a different amount to me for the same service?
Each block, however similar, will have costs that can vary or have a different number…
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November 15, 2017
How do you work out the estimates & actual accounts?
We charge variable service charges. The service charge amount you are being charged is an…
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November 15, 2017
Why do you send out complicated statements?
It is a statutory requirement that if we charge you a variable service charge that…
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November 15, 2017
Can I have a cat or dog?
If you live in a house or property with its own garden then you are…
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November 15, 2017
Will I still get help to pay my service charges?
If you receive Housing Benefit to cover your rent most of your service charges will…
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November 15, 2017
What is a pet guardian and why do I need one?
You must provide details of a pet guardian, this is someone who will take full…
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