July 7, 2020
Showfields frequently asked questions
Please see below some frequently asked questions regarding the installation of the fire detection systems…
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June 22, 2020
Estate, blocks, communal and playground areas
Estate services We’re pleased to let you know our estate contracts officers are now back…
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June 22, 2020
Repairs
Please also tell us in advance if you’re unwell; if your repair is an emergency,…
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May 27, 2020
Electrical testing
As your landlord we have a duty and legal responsibility to make sure that all…
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May 24, 2020
Lettings and mutual exchanges
Lettings Following the latest Government advice, we’re starting to let our homes again, but with…
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May 11, 2020
Our guide to balconies and fire safety
If a fire breaks out on your balcony it could spread much faster than a…
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May 6, 2020
Rent and other payments
We appreciate that the coronavirus pandemic is impacting everyone and that many people’s work, family…
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May 5, 2020
Getting support with mental health
The impact of coronavirus will be influencing our lives in different ways, including affecting many…
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May 5, 2020
Other support and advice
We will be phoning residents who we have identified may need some extra support during…
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May 1, 2020
Getting help with domestic abuse
Kent and Medway services East Sussex services During this COVID-19 pandemic, limited contact with the…
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April 6, 2020
Beware of scammers
Sadly, coronavirus is creating a perfect environment for fraudsters with many scammers seeing it as…
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April 6, 2020
Being a good neighbour
Antisocial behaviour Unfortunately, we are getting more nuisance and anti-social behaviour issues in some areas.…
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April 6, 2020
Independent Living Services
We are carrying out daily welfare phone calls to sheltered housing residents as usual. We…
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March 26, 2020
Universal Credit check list
Make sure you’re set up ready to make a Universal Credit claim We recognise that…
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March 26, 2020
Service updates due to coronavirus (COVID-19)
We know that everyone is being affected by the coronavirus outbreak. Thank you all for…
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March 25, 2020
Ashby’s Point: frequently asked questions
Here's some of the our frequently asked questions around fire safety at Ashby's Point. We…
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February 25, 2020
How housing associations set rent
Notice of Rent Increase In February of each year you will receive the usual written…
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January 19, 2020
What is a Mutual Exchange?
In this article you will find out if a mutual exchange is right for you,…
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November 14, 2019
Why can’t I keep items in the communal areas?
To keep our tenants as safe as possible, we have introduced a zero tolerance policy…
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November 13, 2019
What is a tenancy audit?
A tenancy audit involves a visit from one of our staff who will check that…
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March 13, 2019
Meet Louise, Income Manager
After joining Town & Country Housing as a Support Worker, Louise later moved into the…
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March 13, 2019
Time to give yourself a money makeover?
Money – it’s not the easiest topic for a lot of us to think about,…
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November 28, 2018
Why can’t I reopen my fireplace?
While it may be tempting to reopen a solid fuel fire, it is extremely dangerous…
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October 23, 2018
What is The Rental Exchange?
Renters sometimes struggle to open bank accounts, get affordable loans and credit cards or a…
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October 19, 2018
How do payment agreements work?
Being in debt and having rent arrears can be a scary and challenging time. If…
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September 26, 2018
How long will it take to fix my heating or hot water?
As part of our service level agreement with Swale Heating we have agreed with them…
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September 21, 2018
Gas Safe Register’s top tips
1. Have all your gas appliances, including boilers, gas cookers and gas fires, safety checked…
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September 18, 2018
Who will fix my fire alarm ?
If you have a smoke or fire alarm fitted as part of the electrical system…
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August 2, 2018
Dealing with flying ants
Warm weather often brings with it swarms of flying ants going off to mate. We…
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June 13, 2018
Barbecue Safety
Enjoy your barbecue but be aware that cooking over hot coals can be dangerous. It’s…
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May 21, 2018
How do I deal with pests?
Pest control is the responsibility of the tenant unless the problem occurs in a communal…
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March 21, 2018
What condition can I expect my home to be in when I move in?
This video explains the condition you can expect your property to be in at the…
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March 9, 2018
Changes to the way we calculate your rent
As of April 2018, the way your rent is calculated has changed. This is to make it easier for you to…
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March 1, 2018
My heating and hot water isn’t working?
1. Frozen Condense pipe – Always check 1st if external ** Boiler makes a Gurgling…
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February 26, 2018
Do you have a query about your service charges?
Service charge statements are now being sent out. Service charges pay for things such as…
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January 19, 2018
Do I have a right to acquire my home?
Right to Acquire allows most housing association tenants to buy their home at a discount.
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January 10, 2018
What is tenancy fraud?
Across the UK it is estimated that 50,000 housing association and council homes are occupied…
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December 19, 2017
What formats do you provide information in?
Information for all We ensure that access to our services is available to everyone. An…
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December 19, 2017
How can I make a complaint?
We want to provide you with the best possible service, however there may be times…
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November 25, 2017
What should I do if I have rent arrears?
Being in debt and having rent arrears can be a scary and challenging time. If…
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