February 15, 2021
How long will it take to fix my heating or hot water?
As part of our service level agreement with Swale Heating we have agreed with them…
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February 11, 2021
Getting help with domestic abuse
As an organisation, we take domestic abuse very seriously and we a have a domestic…
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February 4, 2021
Other support and advice
If you’re finding it hard to manage your tenancy or deal with a change in…
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January 25, 2021
Be careful of rogue traders
Please be careful of rogue traders claiming to be working on behalf of us. Read…
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January 19, 2021
How do I avoid getting ill from legionella?
If you’ve been away from your home for a period of time, bacteria can multiply…
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January 8, 2021
Repairs Definition
We aim to: Meet our obligations as a landlord, following Government guidance while: Limiting the…
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January 5, 2021
Estate, blocks, communal and playground areas
Estate services Our estate contracts officers are still out on site during the current restrictions.…
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January 5, 2021
Repairs
Please also tell us in advance if you’re unwell; if your repair is an emergency,…
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January 5, 2021
Rent and other payments
Since 28 September 2020, If someone has been told by the NHS to self-isolate, either…
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January 5, 2021
Dealing with antisocial behaviour
As we go into another period of tighter government restrictions, we know most people will…
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January 5, 2021
Lettings and mutual exchanges
Lettings Following the latest Government advice, we’re still able to let properties but with processes…
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January 5, 2021
Beware of scammers
Sadly, coronavirus is creating a perfect environment for fraudsters with many scammers seeing it as…
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January 5, 2021
Independent Living Services
Please see current guidance from the government around visitors and support bubbles. Communal lounges remain…
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December 23, 2020
Getting support with mental health
The impact of coronavirus will be influencing our lives in different ways, including affecting many…
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November 25, 2020
How we look after your home
This page gives information about our home improvement programmes and how we look after your…
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November 4, 2020
If I want to end my tenancy what must I do?
If you decide to leave your property there are a few simple things that you…
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October 26, 2020
Why can’t I keep items in the communal areas?
To keep our tenants as safe as possible, we have introduced a zero tolerance policy…
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September 14, 2020
FAQ for homeowners who live in our apartment blocks
Important information if you’re thinking about remortgaging, staircasing, or selling your apartment Since mid-2019 mortgage…
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July 7, 2020
Showfields frequently asked questions
Please see below some frequently asked questions regarding the installation of the fire detection systems…
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May 27, 2020
Electrical testing
As your landlord we have a duty and legal responsibility to make sure that all…
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May 11, 2020
Our guide to balconies and fire safety
If a fire breaks out on your balcony it could spread much faster than a…
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March 26, 2020
Universal Credit check list
Make sure you’re set up ready to make a Universal Credit claim We recognise that…
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March 26, 2020
Service updates due to coronavirus (COVID-19)
We know that everyone is being affected by the coronavirus outbreak. Thank you all for…
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March 25, 2020
Ashby’s Point: frequently asked questions
Here's some of our frequently asked questions around fire safety at Ashby's Point. We will…
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January 19, 2020
What is a Mutual Exchange?
In this article you will find out if a mutual exchange is right for you,…
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January 14, 2020
How can I make a complaint?
We want to provide you with the best possible service, however there may be times…
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November 13, 2019
What is a tenancy audit?
A tenancy audit involves a visit from one of our staff who will check that…
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November 28, 2018
Why can’t I reopen my fireplace?
While it may be tempting to reopen a solid fuel fire, it is extremely dangerous…
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October 19, 2018
How do payment agreements work?
Being in debt and having rent arrears can be a scary and challenging time. If…
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September 21, 2018
Gas Safe Register’s top tips
1. Have all your gas appliances, including boilers, gas cookers and gas fires, safety checked…
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September 18, 2018
Who will fix my fire alarm ?
If you have a smoke or fire alarm fitted as part of the electrical system…
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August 2, 2018
Dealing with flying ants
Warm weather often brings with it swarms of flying ants going off to mate. We…
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June 13, 2018
Barbecue Safety
Enjoy your barbecue but be aware that cooking over hot coals can be dangerous. It’s…
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May 21, 2018
How do I deal with pests?
Pest control is the responsibility of the tenant unless the problem occurs in a communal…
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March 21, 2018
What condition can I expect my home to be in when I move in?
This video explains the condition you can expect your property to be in at the…
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March 1, 2018
My heating and hot water isn’t working?
1. Frozen Condense pipe – Always check 1st if external ** Boiler makes a Gurgling…
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January 19, 2018
Do I have a right to acquire my home?
Right to Acquire allows most housing association tenants to buy their home at a discount.
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January 10, 2018
What is tenancy fraud?
Across the UK it is estimated that 50,000 housing association and council homes are occupied…
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December 19, 2017
What formats do you provide information in?
Information for all We ensure that access to our services is available to everyone. An…
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November 25, 2017
What should I do if I have rent arrears?
Being in debt and having rent arrears can be a scary and challenging time. If…
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