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News

News
July 14, 2021

Tell us your views about our ‘Tenants’ Right to Make Improvements’ policy

The Tenants Right to Make Improvements is a new policy outlining how TCH give tenants…
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Front cover image of the corporate strategy
News
June 14, 2021

Corporate Strategy 2021-2024

Our corporate strategy 2021-24 has just been published on our website, you can find it…
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repairs
News
May 19, 2021

Help influence our new repairs service

Our repairs contract is due to be reviewed and we’re currently procuring a joint venture…
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News
May 18, 2021

Tell us your views on our Tenancy Policy

We are currently reviewing our Tenancy Policy because we are going to issue most new…
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Graphic of a living room
AdviceNews
May 17, 2021

We’re ending the Home Contents Insurance we provide to residents

From the 1st August 2021 we are no longer able to provide you with home…
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News
April 21, 2021

Join one of our resident focus groups

Can you help shape our services? We are planning to hold a variety of  focus…
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magnifying glass focusing on paper housings
News
April 15, 2021

Town & Country Housing residents selected for housing ombudsman resident panel

Town & Country residents selected for new Housing Ombudsman Resident Panel Congratulations to residents Terry…
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News
April 15, 2021

Our roadmap to post Covid services

On Monday 12 April we entered step two of the government’s four-step roadmap out of…
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Coronavirus cells in an electron microscope. 3D illustration
AdviceNews
January 11, 2021

Sevice update – national lockdown January 2021

We’ve written to all residents to update you about our services during the current lockdown.…
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AdviceNews
December 15, 2020

Christmas fire safety tips

Town and Country Housing considers your safety a priority. We hope you enjoy the Christmas…
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News
December 2, 2020

Are you worried about a neighbour?

Over the first and second lockdowns we’ve tried to telephone those residents who may need…
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News
December 1, 2020

Resident surveys

From Tuesday 1st December, IFF Research will be conducting surveys on our behalf. As everyone…
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Houses
AdviceNews
September 28, 2020

Service Charge Statement

If you pay service charges, you should soon receive your letter about the actual service…
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News
September 14, 2020

As it’s Gas Safety Week... We would like to thank all our residents who have…
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News
September 10, 2020

Update on our housing team

We are currently reviewing some of our housing staffing resources to try to deliver the…
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Case Studies
September 8, 2020

Meet Gary, Estate Contract Officer

Estate Contracts Officer, Gary shares his experience working on our estates helping to keep them…
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Equality & Diversity
News
July 23, 2020

Recognising the need to do more about equality & diversity

You may be aware that the ‘Black Lives Matter’ movement has been at the forefront…
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EventNews
July 20, 2020

Learn more about resident scrutiny

Learn more about resident scrutiny TCH will be participating in National Scrutiny Week from 27…
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News
May 27, 2020

What have the resident scrutiny panel been up to?

The panel enjoying their first virtual meeting via Zoom! Since April 2014, the resident scrutiny…
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AdviceNews
May 27, 2020

Community Safety Team here for you

Town & Country’s specialised Community Safety Team deal with anti -social behaviour reports and incidents.…
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CommunityNews
March 9, 2020

Memory Lane Cafe nominated for Queen’s Award

The Memory Lane Café, a volunteer-led project for residents with dementia and memory problems has…
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CommunityNews
February 19, 2020

Residents at Ardenhurst enjoy a late Christmas dinner

This month, The Ardenhurst community opened up their communal lounge and shared a late Christmas…
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magnifying glass focusing on paper housings
News
January 27, 2020

Resident scrutiny and governance – please tell us what you think.

We currently have 11 resident scrutiny panel members who undertake in-depth service reviews and make…
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magnifying glass focusing on paper housings
News
January 14, 2020

Latest outcomes from the resident scrutiny review 

In December 2019, the panel concluded their review of leasehold & shared owner services and…
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Action For Happiness logo
EventGeneral Information
November 13, 2019

“Happiness cafes” support wellbeing across southeast

Action for Happiness’ “Happy Cafés” are popping up across the United Kingdom and beyond, but…
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parsonage road, rusthall, after retarmacing
Estate ImprovementsNews
October 31, 2019

Estate improvements ensure smooth running at Parsonage Road, Rusthall

We are proud that as part of our External Planned Works programme, we could deliver…
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News
October 29, 2019

Reception opening times – outcome of our consultation

In September, we informed you that we are considering closing our reception at Monson House,…
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News
October 16, 2019

Your feedback is valuable in helping us shape our services

You may have noticed that there are now regular surveys in this email newsletter. Your…
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AwardsNews
October 2, 2019

Audrey Sturley Court, Tunbridge Wells, takes gold!

We are delighted to announce that Audrey Sturley Court in Rusthall won ‘Gold’ for the…
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NewsTraining
October 2, 2019

Getting help to get online

This October sees Get Online Week. A week where partners, volunteers and communities come together…
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People sorting garbage into recycle bins illustration
News
October 1, 2019

Tunbridge Wells: Your new recycling and waste services

New recycling and waste services started across the Tunbridge Wells borough this week.
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General interestsNews
September 25, 2019

Improvements made at Wiltshire Way, Tunbridge Wells

We are delighted to have recently made improvements to Wiltshire Way in Sherwood, Tunbridge Wells,…
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News
September 17, 2019

Monson House reception’s proposed reduced opening hours

Following a continued review to improve our services, we are considering closing our reception at…
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AdviceNews
September 14, 2019

Are you eligible for the Warm Home Discount?

You could get £140 off your electricity bill for winter 2019 to 2020 under the…
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News
August 28, 2019

Changes to recycling collections coming in Tunbridge Wells

Starting from 30 September, 2019, TCH residents living in Tunbridge Wells will be able to…
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