Category

Feedback

repairs
News
May 19, 2021

Help influence our new repairs service

Our repairs contract is due to be reviewed and we’re currently procuring a joint venture…
Read More
News
May 18, 2021

Tell us your views on our Tenancy Policy

We are currently reviewing our Tenancy Policy because we are going to issue most new…
Read More
News
December 1, 2020

Resident surveys

From Tuesday 1st December, IFF Research will be conducting surveys on our behalf. As everyone…
Read More
magnifying glass focusing on paper housings
News
January 27, 2020

Resident scrutiny and governance – please tell us what you think.

We currently have 11 resident scrutiny panel members who undertake in-depth service reviews and make…
Read More
News
October 29, 2019

Reception opening times – outcome of our consultation

In September, we informed you that we are considering closing our reception at Monson House,…
Read More
News
October 16, 2019

Your feedback is valuable in helping us shape our services

You may have noticed that there are now regular surveys in this email newsletter. Your…
Read More
News
September 17, 2019

Monson House reception’s proposed reduced opening hours

Following a continued review to improve our services, we are considering closing our reception at…
Read More
News
June 4, 2019

How is your estate services contractor performing?

We’d like to know if you are happy with the ground maintenance and cleaning services…
Read More