December 1, 2020
Resident surveys
From Tuesday 1st December, IFF Research will be conducting surveys on our behalf. As everyone…
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January 27, 2020
Resident scrutiny and governance – please tell us what you think.
We currently have 11 resident scrutiny panel members who undertake in-depth service reviews and make…
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October 29, 2019
Reception opening times – outcome of our consultation
In September, we informed you that we are considering closing our reception at Monson House,…
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October 16, 2019
Your feedback is valuable in helping us shape our services
You may have noticed that there are now regular surveys in this email newsletter. Your…
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September 17, 2019
Monson House reception’s proposed reduced opening hours
Following a continued review to improve our services, we are considering closing our reception at…
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June 4, 2019
How is your estate services contractor performing?
We’d like to know if you are happy with the ground maintenance and cleaning services…
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