How can we help you?
Did you know you can check information about your tenancy through My Home Online. You can see your rent statement, make a payment, report a repair and see your repairs history. You can find all forms online and have a list of frequently asked questions and videos.
General enquiries & paying your rent
- Pay your rent online: www.allpayments.net
- Telephone: 01892 501480 (Press option 1 to report a repair, option 2 to make a payment or option 3 to speak to an advisor. Lines are open Monday-Friday: 8.30am-5.30pm. Please note that calls to the Helpdesk and Repairs Contact Centre are recorded for training and legal purposes.
- If you have a gas leak call: 0800 111 999
- For hot water and heating problems contact Swale Heating on 0800 011 3139 or email firstname.lastname@example.org
- Oil & Solid Fuel heating Headcorn heating call: 01622 891299
- For out of hours emergency repairs call: 01892 501480
Visiting us: Our reception is open Monday – Friday 8.30am-1pm.