Each Friday from 10am-11am our Customer Service lines will be closed for essential staff training. We apologise for any inconvenience caused.
Please be aware we are currently experiencing high volumes of calls and our staff resources are more limited than usual.  We’d ask that you use our online services where possible, as it allows us to give extra attention to those of you who are most impacted by coronavirus and urgently need extra support. Thank you.
If you are worrying about paying your rent during the coronavirus pandemic, click here for our online form to let our team know.

How can we help you?

Did you know you can check information about your tenancy through My Home Online? You can see your rent statement, make a payment, report a repair and see your repairs history. You can find all forms online and access a list of frequently asked questions and videos.

Need to get in touch?

The quickest way is to complete the contact form so that we can get your request to the right department
or to use Webchat to chat to one of our Customer Advisors.

CONTACT FORM

General enquiries & paying your rent

  • Pay your rent online: www.allpayments.net
  • Telephone: 01892 501480 (Press option 1 to report a repair, option 2 to make a payment or option 3 to speak to an advisor. Lines are open Monday – Friday: 8.30am – 5.00pm. Please note that calls to the Helpdesk and Repairs Contact Centre are recorded for training and legal purposes.)

Rebook your Gas Safety Appointment

If you have received correspondence from us regarding your appointment for an annual safety inspection on your heating system but are unavailable on the date specified, then you can use this form to rebook for a date that is more suitable.

Emergency calls

  • If you have a gas leak call: 0800 111 999
  • For hot water and heating problems contact Swale Heating on 0800 011 3139 or email enquiries@swaleheating.com.
  • If you’ve already arranged for a Swale Engineer, you can track them through Swale’s customer portal
  • For oil and solid fuel heating call Headcorn Heating: 01622 891299
  • For out-of-hours emergency repairs call: 01892 501480

Useful numbers for other agencies during adverse weather

Road & Travel:
Kent Highways – 03000 419141
East Sussex Highways – 0345 6080193
West Sussex Highways – 01243 642105

Power and phone lines:
UK Power Network – 0800 3163105
Openreach damage to telephone line/poles – 0800 0232023

HEAD OFFICE:

Town & Country Housing
Monson House, Monson Way, Tunbridge Wells Kent TN1 1LQ

East Kent Office: Unit 4b, Denne Hill Business Centre, Dennehill, Womenswold, Canterbury, CT4 6HD

Visiting us: Our reception is open Monday, Wednesday, Friday 8.30am – 1pm.

Development New Business Team: Contact information

To contact the PR & Communication Team please email prteam@tch.org.uk (this is for media enquiries only)

We can provide information in a number of different formats.

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