CoronavirusFrequently Asked Questions

Estate, blocks, communal and playground areas

By March 29, 2021 No Comments

Estate services

Our estate contracts officers are still out on site during the current restrictions. Their role is to check our estate contractors are keeping the communal areas to a good standard and report any issues or repairs.  

To protect everyone, they are mostly only inspecting outside communal areas on our estates. This is to make sure social distancing guidelines are kept to. As soon as they can, they will be back inspecting internal areas. In the meantime, if you have concerns about a communal area please contact us.  

If you see the estates contract officers out and about (you’ll recognise their Town & Country logoed uniforms) please respect the social distancing and face covering guidelines, especially if they are inside the blocks for any reason. 

Share your feedback 

Our contractors having been doing their best to maintain the gardens and cleaning in communal areas and carry out the assisted gardening service throughout lockdown. We would welcome your feedback about the estate services, please complete our estate services form. 

Social distancing

Is vitally important in communal areas that the government guidelines around social distancing are observed. Please be aware of this in all indoor and outdoor communal areas and any lifts in your building.

As people are at home more than usual at the moment there may be more noise from neighbours than you’re used to. Please try to be mindful of your neighbours and tolerant if there’s a little more noise than normal. However, do let us know if you are experiencing unreasonable amounts of noise and you haven’t been able to resolve this with your neighbours.

Communal outside areas

Bulk rubbish

While our estate services are restricted, it’s especially important that residents dispose of all household rubbish refuse properly.

We know it’s more difficult to dispose of bulk refuse at the moment because the household waste recycling centres are subject to restrictions. Most are still open but you’ll need to book a slot in advance. Please don’t store any bulky waste in the bin areas, all waste in bin areas must be contained within the bins.

We appreciate this is frustrating but please refrain from using the bin stores for bulky waste or dumping it illegally.

If you spot or catch someone fly tipping you should report it to your Local Authority.

Pest control  

Weve noticed a big increase in reports of pest problems since Covid restrictions started. We work closely with pest control contractors to address any concerns and provide treatment, where appropriate, as quickly as possible. To help prevent against pest problems, please make sure that all communal bin areas are used correctly. Please do not leave black sacks or bulk refuse on the floor and make sure the bin lids can close fully and aren’t overflowing.

Enjoy our playgrounds safely

All our playgrounds have regular safety checks and they are cleaned weekly but cannot be guaranteed to be Covid-19 free. We are keeping playgrounds open, as we know how important they can be for some families when spending the permitted exercise time outdoors.

Please follow these guidelines:

  • Please adhere to the governments advice around hands, face, space
  • Parents / adults should use their own hand sanitiser gel to wipe down equipment before and after use
  • Please maintain social distancing and avoid overcrowding
  • No food and drink to be consumed within the play areas.

Thank you for helping to keep our community safe.

Fire safety in flats

It’s really important that we focus on everyone’s safety. Please can we remind flat dwellers of the following requirements which are there to ensure fire risk and other health and safety issues are minimised

Communal areas

Please do not store or leave anything in communal areas. This presents a potential fire risk and potential trip hazards. Even things that seem non-flammable and safely put away in corners or under stairs can become major hazards in the event of a fire when smoke and panic can make people very disorientated.

This is especially important right now as our inspections of communal areas are reduced due to the government restrictions. Please note however, we are still carrying out some inspections and anything left in communal areas will be removed without notice, for everyone’s safety. This still includes door mats.

If you see anything left in a communal area, please can you let us know so we can get it removed. You can do this by emailing us at Please let us know the block address, which floor the items are on and either a photo or description of the items.

Balconies and terraces

  • Barbecues or any other forms of cooking must not be used on balconies under any circumstances; an incident on one balcony could quickly affect others.
  • Please limit outdoor furniture and storage to reasonable levels and only use items intended for outdoor use and of fire rated quality. Only non-flammable items should be stored on balconies. Any lights must be suitable for outdoor use.
  • Extensive storage is not permitted on balconies. We understand that most local tips and bulk refuse services are closed at present, but please don’t use your balcony to store bulk refuse or unwanted items
  • White goods and other electric items (such as fridges and tumble dryers) are a high fire risk if stored outside and should never be stored or used on balconies
  • Because of safety issues we ask that you avoid smoking on balconies, if your balcony is used by smokers please make sure that cigarette ends are disposed of correctly.

Inside your flat

  • Please check regularly that smoke or heat detectors are in working condition and are not disconnected or covered – press the test button to make sure they sound. Please let us know immediately if they’re faulty
  • Please use candles with care
  • Be aware to not overload sockets and or extension leads

Thank you for your understanding and cooperation