Frequently Asked QuestionsPaying your rent

How do I pay my rent?

By October 24, 2017 No Comments

Although we offer several ways that you can pay your rent, we strongly encourage all our tenants to pay by direct debit

Direct Debit

Setting up a Direct Debit is the easiest, most convenient and effective way for you to pay your rent. You choose the payment dates and frequency to suit eg. weekly, fortnightly or monthly. Call us on 01892 501480 to set up your Direct Debit.

Note: You need a bank account or similar that will allow direct debit payments to be taken from it. To save time when you call please have your account details to hand.

Other Ways to Pay

If for some reason you are unable to set-up a Direct Debit, we do offer other ways for you to pay your rent.

Pay your rent by Standing Order

You can arrange to pay by standing order, you will give the bank an instruction to pay an exact amount to another account regularly.

Pay your rent through your My Home Online account

Payments can be made through My Home Online with a debit card – such as Maestro, Delta or Switch – or by Credit Card.

Using the Allpay app

If you have a smartphone, you can pay your rent using the free Allpay app. The app is available to download free of charge from the Apple App store and Google Play. The Allpay App is free to use, but some network operators may charge for some services such as downloading or using the App, so please check with them.

At a PayPoint

Local shops and businesses displaying a PayPoint sign outside will take your rent using the swipe card. You should ensure you pay no later than the Wednesday of the payment week. Find your local PayPoint.

By phone

You can pay your rent over the phone by calling our customer service team on 01892 501480.

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