Frequently Asked QuestionsGround Maintenance

How is the cleaning and grounds maintenance service monitored?

By October 27, 2017 No Comments

Our Cleaning and Grounds Maintenance Service is carried out by our contractors and monitored by our Estate Contract Officers who carry out regular inspections of blocks and estates to identify any issues.

Our contractors are expected to meet our photobook standard which illustrates what is and is not acceptable. The standards are graded Excellent, Good, Needs Improvement or Poor.

Download the photobook: Estate Cleaning Photo Book

Regular feedback from our customers is key for monitoring the work carried out by the new contractors. If you would like to help us monitor the quality of their work by giving us regular feedback about your estate or block in the future or if you have a query about the service please contact us.

If you would like to participate in an inspection of your estate or area, please contact your neighbourhood housing manager to be notified of future dates.