Important : Allpay Ltd. Security Breach

By September 5, 2018 No Comments

Town & Country Housing has received notification that the company we use to take our payments – Allpay Ltd, has had a data security breach.

Allpay have identified this as a limited breach which has resulted in some of our tenants personal data being potentially compromised. All those affected will receive notification in writing within the next couple of days.

The data does not contain your bank details.

The data compromised was name and address, and an amount paid as at March 2018, and an Allpay reference number.

We recommend that you watch out for any unusual requests, including letters, for payments or anyone asking you to pay into a different bank.

To pay on-line, always go to our website. To pay us by phone call our normal number 01892 501480 and select option 2.

When our staff call you, they will always be willing to provide you with a direct dial number to call them back on if you have any doubt about whether they are genuine Town & Country employees. Our numbers all start 01892 501 with three more digits at the end. If you suspect someone is trying to impersonate staff at Town & Country Housing or you have any questions about what data was compromised please call us on 01892 501480.

We apologise for any inconvenience and distress this may cause. Allpay have assured us that they have already put additional measures in place as a result of this incident.

Robin Tebbutt
Finance Director