Our repairs contract is due to be reviewed and we’re currently procuring a joint venture partner* to help us deliver repairs to residents’ homes which will be in place from October 2022. This review is really important because the repairs service is vital for maintaining our homes to a high standard. We want to provide an efficient, reliable service that you can trust, and we can be proud of.

The contract under review is for day to day repairs: to fix things that break or go wrong. (This contract doesn’t cover heating and hot water or planned items like replacement kitchens and bathrooms – those services are currently delivered through different contracts).

To help design the service we’ll use the feedback we already collect from customer satisfaction surveys and complaints along with the results from this survey and future consultation as the service is developed.

If you’d like to share your views, please complete our survey by clicking the link below.

As well as the survey, we’ll be holding virtual focus groups on Zoom to find out about your experiences of Countrywise Repairs. If you’d like to be involved, please email info@tch.org.uk or call 01892 501480 to register your interest.  

*A joint venture is an arrangement between two or more people or companies to work together for a particular purpose or on a particular project.