Our Resident Scrutiny Panel helps us to put you, our residents, at the heart of everything that we do.
Get Involved
We want to work with you
- To make sure we provide a high standard of services which are local, modern and reliable
- To offer services that are easy to access and designed around the varied needs of our customers
- By offering a range of opportunities to get involved, giving everyone the opportunity to influence and shape our services
- Giving you the opportunity to enhance your CV by building on your skills and knowledge.
Resident Scrutiny Panel
The Sheltered Panel
Join our Sheltered Panel to have your say on sheltered housing services
Strategy & Policy Review Group
This online group look at strategies and policies early on in the development process.
Working/Focus Groups & Forums
When we’re developing or reviewing services, we ask for resident volunteers to work with us to make sure we’re getting things right.
Estate Services
Tell us about how your estate looks and how our grounds maintenance and cleaning contractors are performing.
Satisfaction Surveys
Learn more about our customer satisfaction surveys carried out by an independent market research company by text and telephone.
Everyone can be involved
Being involved doesn’t have to be about attending a meeting or event. Each time residents share feedback, it is used to review and shape future services. In other words, every time a resident responds to a customer satisfaction survey, gives feedback or makes a complaint, their views are considered by the appropriate team to understand if we need to review or change a service element or extend positive practice.
The fortnightly email newsletter, available to all residents with an email address, is also used to advertise consultation opportunities or seek feedback via short surveys.
Resident involvement in Town & Country’s governance.
Resident Board members – there are two resident representatives on the Town & Country Board. The Board oversees the activities of the Group and makes sure we work in the best interests of our customers. Its members are selected for the wide range of knowledge and skills they offer. Resident Board member vacancies are advertised as they arise.