Latest outcomes from the resident scrutiny review 

By January 14, 2020 No Comments

The resident scrutiny panel undertakes in-depth service reviews and makes recommendations to the Board to positively influence and improve services for all residents. Since 2014, the panel have completed eight service reviews and made a total of 136 service improvement recommendations. To date, 118 have now been implemented, with several more due for completion in 2020.

In December 2019, the panel concluded their review of leasehold and shared owner services and made nine recommendations to the Board including:

  • Suggested improvements to the ‘Love Living Homes’ website
  • The development of leaseholder and shared owner engagement opportunities

The panel’s Board report and full details of the recommendations can be found here: Leaseholders and Shared Owner Services

As a direct result of customer feedback obtained during the leasehold and shared owner service review, the panel have decided to review service charges next. They expect to present their recommendations to the Board in summer 2020.

If you are interested in joining the resident scrutiny panel or would like to suggest a service area for review, please visit our resident scrutiny panel page for more information.