Moving house

Frequently asked questions about moving in, moving out and mutual exchange.

What condition can I expect my home to be in when I move in?

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This video explains the condition you can expect your property to be in at the start of your tenancy.

What should I consider when I move into my new home?

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Make sure that your actions do not cause annoyance or distress to another person.

How do I apply for housing?

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Properties in Kent are let through Kent Homechoice, a Choice Based Lettings (CBL) scheme and properties in Sussex are let through a CBL scheme in Sussex called Homemove . Rather...

What is a tenancy agreement?

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A tenancy agreement is a contract between you and your landlord and gives certain rights to both you and your landlord and responsibilities given by law.

What happens before I move in?

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In this answer we look at what happens before the start of your tenancy and what you can expect from us.

What happens at the beginning of the tenancy?

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We will visit you around six weeks of you moving in to ensure everything is as it should …

Who should I notify when I move in?

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You can choose which gas and electric supplier to use. Your new home may have a pre-payment meter; if this is the case please do not use any meter cards...

How do I reconnect to my gas supply?

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To re-connect gas to your property, you must have registered with a gas supplier…

How do I install an electric or gas cooker?

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We will ensure that each property has an electric or gas cooker point…

Who supplies my water?

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Contact one of these water companies for connection…

If I want to end my tenancy what must I do?

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If you decide to leave your property there are a few simple things that you need to remember so that you don’t incur any extra costs.

How do I give notice as an executor or next of kin?

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We understand that losing someone is difficult and we will do everything possible to make the process easier for you…

I want to move home what are my options?

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In this article we look at transferring to another property, exceptional circumstances and mutual exchange…

What is a mutual exchange?

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In this article you will find out if a mutual exchange is right for you, how to apply and the process…