Customer Portal

Book and report your repair through MyHomeOnline 

MyHomeOnline is our free, safe and secure online customer portal that allows you to manage your account day or night:

  • Check your balance & pay rent
  • Check your service charges
  • Report & book repair appointments
  • See repair history
  • See who your Neighbourhood Housing Manager & Income Manager is
  • Find out about planned works including when the gas check is due
  • Easy to use on a mobile phone or tablet
  • Send us messages

It’s quick and easy to register, you just need the following information to hand:

  • Tenancy reference number*
  • The email address you have registered with us
  • Your date of birth

*Your tenancy reference number is noted on your Tenancy Agreement. If you don’t have it, please use our webchat found in the bottom right of your screen and we will confirm it to you.