Our Group Board

Francis Salway

Group Chair

Francis was Chief Executive of Land Securities, the country’s largest commercial property company, between 2004 and 2012. His other current roles include being a non-executive director of Next plc, chairman of a charity called The London Community Foundation, a Visiting Professor at the London School of Economics and a Chair of the Transport for London Property Advisory Group. Francis was appointed as Group Chair of TCHG in December 2012. Francis is also a Member of TCHG’s Investment & Finance and Remuneration & Appointments Committees.

Graham Hill

Vice Chair

Graham has had a career running information and financial services businesses. He was chief executive of the NOP market research group, Garban plc – a listed money and securities broking group, and the property information business IPD. He was a board member of West Kent Housing Association from 2004 to 2012. He is a trustee of Kent Wildlife Trust. Graham is Chair of TCHG’s Audit Committee. Joined 2012.

Mark Dickinson

Mark has an extensive background in the property sector from his time in construction with the Royal Engineers through to his present role as the Founder and Managing Director of Anthology, London (a residential property development company). Other roles have included Managing Director for Berkeley Homes, General Manager - Apartments for Stockland (Australia) and Managing Director, Development for Lend Lease. He is a successful business leader with extensive experience at senior executive level and proven board level experience. He is also a member of TCHG’s Investment & Finance Committee. Joined 2017.

Mark Easton

Until recently Mark was interim Chief Executive of Redbridge Homes. He has twenty years experience as a senior director in housing including most recently Director of Property Services (interim) for Richmond Housing Partnership and before this Group Director of Marketing for Affinity Sutton. He has experience in all aspects of housing and project management including marketing and communications. He has a track record of delivering organisational and cultural change. Mark is Chair of TCHG’s Customer services Committee and a Member of its Audit Committee. Joined 2011.

Marianne Ismail

Marianne is a Consultant in Private Equity and other Financial Services and has previously held Director and Senior management positions in New York and London at many large banks such as Standard Chartered, Citigroup and Morgan Stanley. These roles have included Global Emerging Markets, Asset Management, Private Equity and Wealth Management. She has been a member of the Court of the University of Greenwich for a number of years and is a member of the University’s Finance Committee and Chair of their Investment Committee. She also sits on the Advisory Board of Riverpeak Wealth and several charities. Marianne is also Chair of TCHG Foundation. Joined 2014.

Bob Heapy

Bob joined Town & Country as Chief Executive in October 2010. Prior to this he successfully led a number of major organisations in both the public and private sectors and has more than 30 years’ experience in the construction and social housing sectors. He has had extensive experience in regeneration projects and is a quantity surveyor by profession. Joined 2010.

Kim Hill

Tenant Board Member

Kim is the Family Liaison Officer at Special Needs School in Tunbridge Wells. Her role involves working with parents focusing on preventative and early intervention activities to empower them and their families to get the most out of the education opportunities available. This involves maintaining close links with specialist services and other agencies. Kim has also been a teaching assistant and has worked in a variety of roles in local schools, as well as working for the local police force and at one time running her own business. She has been a tenant of TCHG since 1998. Kim is also a Member of TCHG’s Customer Services Committee. Joined 2014.

Gaylene Kendall

Gaylene has held a number of senior Finance and Treasury roles over the last 20 years with British Airways and is currently the Group Tax and Treasury Director for Kingfisher plc. Gaylene is also a Trustee for the children's charity, Dreamflight, and has a passion for organisations which deliver social value. Gaylene is also a Member of Town & Country Housing’s Investment & Finance Committee. Joined 2017.

Valerie Marshall

Valerie’s background is in Private Equity investment with 3i and the Scottish Development Agency and corporate finance. She is Chief Executive of Stratagem Corporate Finance and Strategy Ltd. Other current roles include being a non-executive director of Baronsmead Venture Trust plc, Fusion Lifestyle Ltd and Treasurer of the British Science Association, where she chairs the Investment Committee. Past appointments include Chair of the Council of the University of Kent and Deputy Chair of the Committee of University Chairs. She is a member of TCHG’s Customer Service Committee and Audit Committee. Joined 2017.

Chris Starke

Chris has worked at a senior executive level in the Housing Sector for over 15 years. As Finance Director of Phoenix Community Housing, Chris holds a high profile role meeting with residents, lenders, regulators and the local authority. He started his career with the accountancy firm KPMG, where he trained and qualified as a chartered accountant and specialised in the audit of housing associations. Chris joined the Group’s Audit Committee in 2012 and Group Board in 2015.

Melanie Forrester

Melanie is a Learning and Development professional employed by a firm of solicitors in Tunbridge Wells. In that role she has responsibilities for the development and implementation of training programmes for the firm and day-to-day management responsibilities within the Learning and Development Team. She is a shared ownership resident. Melanie is also a Member of TCHG’s Customer Services Committee. Joined 2018.

Our Foundation Board

Bob Heapy

Chief Executive

Jo Ellis

Operations Director

Robin Tebbutt

Finance Director

Colin Lissenden

Development Director

Living Board

Bob Heapy

Chief Executive

Jo Ellis

Operations Director

Robin Tebbutt

Finance Director

Colin Lissenden

Development Director

Monson Board

Bob Heapy

Jo Ellis

Robin Tebbutt

A number of committees focus on the work of specific parts of the group. These include:

Audit Committee

The Committee is responsible for reviewing and monitoring our internal and external audits, its compliance requirements, risk management systems and internal controls, and statutory accounts and relevant accounting policies for the Group’s Companies.

Remuneration & Appointments Committee

The Committee is responsible for

  • Ensuring the Board has open and transparent policies for the recruitment, selection & succession planning for board and committee members.
  • Ensuring the Board’s policies in relation to Board pay are adhered to.
  • Overseeing the recruitment & remuneration of the Chief Executive and other Executive Directors.
  • Ensuring the Group’s policies in respect of Staff pay are adhered to.

Customer Service Committee

The role of the Committee is to ensure that the Group puts its customers at the heart of all it does and that the Group has policies in place to help it meet its Corporate Strategy aims of providing a choice of good quality homes and services; delivering excellent services tailored to the needs of individual residents with additional support for those who need it and supporting the development of vibrant quality homes and communities. The Committee has responsibility for reviewing the Group’s operational service delivery standards and policies relating to its core landlord services; and ensures that the Group’s resident engagement strategies that support the needs of residents.

Investment and Finance Committee

The Committee is responsible for overseeing and monitoring our major investment activities (including development, regeneration, etc.), treasury management, financing and return on assets. Final decisions on areas relating to investment, financing and treasury are retained by the Group Board.

Board Matters

These papers lay out the non-confidential Board items over a six-monthly period.

Board Matters Jan to June 2018.

Board Matters July to Dec 2017

Board Matters Jan to June 2017

Board-Matters July to Dec 2016