Paying your rent

Direct Debit from your bank or building society

We ask that tenants set up direct debits to pay rent. This is a convenient and effective way of ensuring your rent is paid on time. To take advantage of this easy payment option just contact us on 01892 501480 then ‘option 2’ and one of our customer advisers will help you set up your direct debit. You can choose the frequency and payment dates to suit you as long as your payments are always made on or before the date your rent is due. Because direct debit costs less to administer we can pass the savings back to you through improved services. Find out more about paying rent by direct debit.

Download the leaflet: Direct Debit leaflet [pdf] 300KB

Other ways to pay

Call us

We can take payments made with a debit or credit card - Contact us

Over the internet

Just visit, payments can be made with a debit card - such as Maestro, Delta or Switch - or by Credit Card.

Using the Allpay app

If you have a smartphone, why not pay your rent using the free Allpay app? The new app is available to download free of charge from the Apple App store and Google Play. The allpay App is free to use, but some network operators may charge for some services such as downloading or using the App, so please check with them. Find out more about how the app works:

At a Post Office

All Post offices accept rent payments. You can take your swipe card to any Post Office and the cashier will provide you with a receipt but will be unable to give you advice on how much you should pay or discuss your rent account.

At a PayPoint

Local shops and businesses displaying a PayPoint sign outside will take your rent using the swipe card. You should ensure you pay no later than the Wednesday of the payment week.

Find your local PayPoint.

By Phone

Call 0844 557 8321. Payments can be made with a debit card - such as Maestro, Delta or Switch - or by Credit Card.

By Standing Order

A Standing Order is an instruction given to your bank or building society to pay us a set amount, at regular intervals (e.g. on the 1st of the month) for a specific period of time or until canceled.

Any person with a current account at a UK bank or building society can set up a standing order.

Download a form: Bank Standing Order Form [pdf] 19KB

By Post

You may send a cheque to Monson House. Please write your address and reference number on the back of the cheque.

Housing Benefit Direct

Most tenants on Housing Benefit agree to it being paid directly to us to eliminate any delay in payment and avoid rent arrears.

Please note that if you claim housing benefit to help pay your rent you may be affected by changes from April 2013. The changes mean that some people will get less housing benefit than they did before.

At Monson House

The Rent Desk is open as follows:
Monday 8.30am to 4.30pm
Tuesday, Wednesday and Thursday 8.30am to 1pm
Friday 8.30am to 4pm.

Please remember to bring your swipe card.