The interview and assessment process will vary depending on the role you have applied for but will always be designed to help you show the skills, competencies and experience that make you a stand out candidate for the role. Remember that the interview is also an opportunity for you to ask questions making sure the post is right for you.


An assessment is a short test that helps us decide which applicants to interview.  If you have been shortlisted, then we will book a timeslot with you so that you can undertake the assessment in timed conditions.  This will involve us emailing you the assessment (usually a Word document with some questions on for you to answer) at an agreed time and you emailing us your answers within the set timeframe (usually 20 to 40 minutes).

Following completion of the assessment successfully, we will invite you to attend an interview.


You will be emailed a Microsoft Teams Interview Invite by a member of the HR Team.  Please ensure you check your junk/spam box as it may land there.   Once you receive this, please accept the invite as it lets us know you are able to attend.   For more information on how Microsoft Teams works, please follow the link: Join a Team meeting

You can join us for the interview on Teams using either a computer, laptop, iPad or mobile phone.

We have prepared a few tips to help you prior to the interview:

Remote interview tips

  • As the interview will be conducted remotely, you are probably going to be at home.  Be aware of your surroundings.
  • Good lighting and a neutral background will help us see you clearly.
  • Make sure your screen/camera is clear and working and that your computer, laptop, iPad or mobile phone is on a stable surface and not likely to fall over.
  • Let any other occupants know that you are going to be interviewed and that you will not be available so that you do not get disturbed.
  • Test your equipment before the interview.  Ask your family or friends to help you have a test of using Teams to ensure everything works and that you are familiar with ensuring the sound and camera works
  • Dress for the occasion.  Although you may be at home, it is still an interview and you will feel more engaged if you are dressed for the part.
  • Be on time, or a few minutes early if possible.  This will help if there are any initial problems with starting the interview.  Ensure your mobile phone is on silent so that you will not get interrupted.
  • Prepare for your interview by studying the job description sent to you.  We will ask to see your right to work in the UK so please have your passport or other relevant document ready to hold up to the screen.  Research the business and have some questions for the interviewers.  You can find further interview tips here.

If you have any questions about the process at any stage, please ask a member of the HR Team on

Prep up on the most common interview questions

  • What are your strengths and why? Think about three things that you do well and prepare examples
  • Where do you see yourself five years from now? This is your opportunity to talk about your aspirations, interviewers look for ambition
  • Why do you want this role? Respond to this question with why you feel you will be good at the role
  • Tell me about a time when you have had to plan and organise something. Think of a time when you had to do this, a situation that you felt you handled well
  • Tell me how you deal with competing work priorities
  • Tell me about a time when you have had to deal with a complaining customer. Again think of a situation that you felt went well and there was a good outcome
  • Tell me about a time when you have had to influence a colleague to adopt your way of thinking

If you have any questions about the process at any stage, please ask a member of the HR Team on