Rent and Service Charges
As of April 2018, the way your rent is calculated has changed. This is to make it easier for you to budget and pay your rent.
Read to see a short description of each of the service charges that may be payable for your property. It tells you how those charges are calculated and answers some frequently asked questions.
Rent is a charge for the use of your home and service charges cover the cost of services provided in communal areas around your property…
Your annual service charge is due at the beginning of the financial year, which runs from 1 April to 31 March in accordance with your tenancy agreement.
This is a flat rate of 15% charged on all service charges except contract management and equipment usage fund.
The contractors we use may come at times when you are away from your home so you may not see the service being provided. If you feel the service has not been provided but you have been charged we will investigate it and raise the issue with our contractor.
Some houses are subject to service charges as they form part of an estate and receive a range of services that are not included in the rent.
Each block, however similar, will have costs that can vary or have a different number of flats which may affect the basis of apportionment.
We charge variable service charges. The service charge amount you are being charged is an estimation of costs that may be incurred in the next year to provide services where there are communal / shared areas in your block/building or estate (collectively known as a scheme).
It is a statutory requirement that if we charge you a variable service charge that we make an adjustment to your account when we know the actual service cost.
If there are any changes to the service charges, you will be notified as part of a consultation process. There will then be a 28 day notice period before the start of the revised or new service charge.