Please also tell us in advance if you’re unwell; if your repair is an emergency, we’ll make special arrangements to get it done. If this isn’t possible, we’ll talk to you about other options to complete the repair or make safe.

Essential Repairs including Gas and Electric checks

We’ve been continuing to carry out urgent repairs and gas and electric checks during these difficult times. We want to keep you and your home safe. We have a legal responsibility to carry out the gas and electric checks as they’re still considered essential works, even during the coronavirus crisis.

We do understand that people are anxious about allowing workers in their homes right now. We will only make appointments for works or checks that are essential; but we do need you to allow us to do these essential works please.

What is considered an emergency repair?

In general terms, emergency repairs are those that present security risks, cause uncontainable leaks, loss of power or loss of drinking water provision.)

For emergency repairs, please call 01892 501480 (press option 1).

What you can expect from our workers:

Our workers will observe all social distancing rules and wear the appropriate Personal Protective Equipment (PPE). Please note:

  • We have put in place rigorous risk assessments in accordance with current Government guidelines and statutory requirements, to identify safe arrangements for accessing your home and methods of working.
  • In order to comply with social distancing, we will usually request that you stay in a separate room from where we are working; please help us to work as quickly and efficiently as possible by making sure the work area is clear and any personal or valuable belongings have been removed before we arrive

If you have questions or concerns about what will happen during an appointment, please contact us to discuss this.

Non-urgent repairs

We are now starting to slowly reintroduce our repairs service.

If your original appointment was cancelled in March we will be in touch shortly to rearrange our attendance to your outstanding repair. We will be asking you a small number of questions when we call to ensure that everyone at your property is well. We will also explain what to expect when we attend, which will include the need for you to socially distance from our operative by locating yourself in a room away from the repair site.

Please bear with us during this time as we have a large backlog of jobs to attend to and are currently operating with a reduced workforce. Sourcing parts from our suppliers for our repairs may also take longer than normal.

We’ll continue to update our website regularly, so residents are aware of estimated service delays.

Thank you for your continued patience and understanding.

Please continue to report any urgent repairs that could present a risk to health and safety