Can you help shape our services?
We are planning to hold a variety of focus groups this year on topics like aids & adaptations, equality & diversity, and repairs. These will be held virtually on Zoom on a weekday evening and residents who take part will be eligible for a £25 shopping voucher. If you like to know more, please email: firstname.lastname@example.org
How do focus groups help?
Earlier this month, a group of residents joined us on Zoom to discuss our kitchen and bathroom replacement programme. We talked about current standards and asked residents to let us know what we could improve. The group had an honest open and constructive discussion, with everyone getting a chance to give helpful feedback. This will be used to help design the service and will be reflected in the contract starting in March 2022.