CoronavirusFrequently Asked Questions

Getting help with domestic abuse

By August 17, 2021 No Comments

As an organisation, we take domestic abuse very seriously and we a have a domestic abuse policy to support residents in this situation. We treat all cases reported to us in a sensitive and professional way.

Domestic abuse can happen to anyone, regardless of their circumstances and it affects people of all genders and sexualities. There are many different types of domestic abuse including:

  • Coercive or controlling behaviour
  • Financial abuse,
  • Psychological and emotional abuse
  • Physical or sexual abuse.

We work closely with partner agencies such as the police and specialist charities to support victims of domestic abuse.

During this COVID-19 pandemic, limited contact with the outside world may make you or someone you know feel unsafe but Kent and Sussex Police specialist teams are still available to help 24/7, in the same way as before.

If you are are concerned about the welfare of a neighbour, you can let us know, but if there is an immediate threat for someone’s welfare or safety call 999.

Kent / Sussex Police will respond to your call and can arrest anyone committing offences against you.

In an emergency dial 999 or 101 for non-emergencies. If you live in Kent, you can also speak to someone online at

Other agencies working with the Police to support you:

Boots the pharmacy offers safe space for domestic abuse victims, find out more here.

Domestic Abuse One Stop Shop

Are you experiencing domestic abuse?

Get online help NOW at the West Kent Domestic Abuse One Stop Shop.

Join weekly Zoom meetings to access support from police and legal experts and get advice on housing, home security, refuge living, money matters and much more…

Sessions take place every Wednesday between 9.30am-noon.

For details visit / and search for Domestic Abuse.

Or call: 0333 010 4660

West Kent domestic abuse one stop shop poster.

ANI – The pharmacy codeword scheme

If you are experiencing domestic abuse and need immediate help, ask for ‘ANI’ in a participating pharmacy. ‘ANI’ stands for Action Needed Immediately but also phonetically sounds like the name Annie.

If a pharmacy has the ‘Ask for ANI’ logo on display, it means they’re ready to help. They will offer you a private space, provide a phone and ask if you need support from the police or other domestic abuse support services.

Ask for Annie poster