Thank you to all residents who shared their feedback on the new-look MyHomeOnline; one lucky resident has been chosen as the winner of a £25 Love2shop voucher!

We love to hear your views as they are instrumental in how we develop and improve our services. Here is what our residents like about the relaunched version:

“It’s very helpful”

“It’s very simple to use”

“Easy to navigate”

“Very accessible and informative”

“Bold colours divide the options up for more noticing”

“I am an existing user of the MyHomeOnline service and very much like the new look. It is clear and colourful and very easy to use.”

“The new layout and colour coordination make it much easier to follow and navigate.”


We also received several great suggestions about how we can make MyHomeOnline even better, and these ideas will be reviewed as part of our continuous improvement plans.

As we introduce new features and changes to MyHomeOnline, we would like to get some of our residents involved in the journey to help us design, test and deliver an online service that works best for you. If you are interested in being involved, please click here.

If you have not yet signed up to MyHomeOnline, why don’t you give it a go today? Once you’ve registered you can:

  • Check your rent balance
  • Check your repairs
  • Send and receive messages
  • Find answers to your questions

You just need your tenancy reference number to hand. For help registering, please watch our video guide.