Customer ServiceFrequently Asked Questions

What formats do you provide information in?

By December 19, 2017 No Comments

Information for all

We ensure that access to our services is available to everyone. An important part of this is the information we supply. We can translate it into other languages or make it available on audio tape, in large print or in braille.

Translation

Google translate offers a free service to help you translate letters and printed material https://translate.google.co.uk/

In some cases we may be able to translate information into your own language. We can also arrange a telephone translator in exceptional circumstances.

Audiotape, large print and braille

All our information can be made available on audio tape, large print or in braille. As a standard we will provide large print information in 24pt, however, we can go up to 48pt in exceptional circumstances.

Please call Customer Service on 01892 501480.

Hearing Loops

Hearing loops are fitted at Monson House. Please make us aware of your needs.