Frequently Asked QuestionsRepairs & Maintenance

What repairs am I responsible for?

By May 15, 2017 No Comments

As your landlord we are responsible for the maintenance of your home, but there are some things that you are responsible for. See below for the full list of repair responsibilities.

Kitchen

Our responsibility

  • Kitchen units, doors, hinges, drawers, handles, latches, shelves, panels, legs and fixings due to fair wear and tear
  • Worktops including mastic sealant due to fair wear and tear
  • Sinks and taps (only where supplied by Town and Country)
  • Extractor fans
  • Tiling (supplied by Town and Country)
  • Existing ductwork/boxing to conceal pipework following repair

Your responsibility

  • Resident owned appliances
  • White goods including washing machines and dishwashers
  • Sink chain and plugs
  • Boxing in to areas not covered by the repair
  • Plumbing in waste outlets for washing machine and dishwasher
  • Internal blockages including sinks

Bathroom

Our responsibility

  • Wash basins, including pedestals
  • Baths including bath panels wear and tear only
  • Showers including over bath replacement of electric showers
  • WCs including pans, cisterns (and where replacement is required, replacing high level cisterns with low level cisterns)
  • Tiling (supplied by Town and Country)
  • Extractor fans
  • Existing ductwork / boxing to conceal visible pipework following repair

Your responsibility

  • Shower curtains or screens
  • Shower heads and hoses
  • Wall/vanity cabinets or mirrors
  • Toilet roll holders
  • Any other resident installed fitting such as over-bath driers etc.
  • Bath and sink chains and plugs
  • Boxing to new areas not covered by the repair
  • Internal blockages including toilets, sinks and baths
  • Toilet seats (Unless specialist seat supplied by Town and Country)

Condensation, damp and mould

Our responsibility

  • Damp proof course
  • Damp; rising or penetrating
  • Surveying and providing a diagnostic report
  • Providing guidance from our damp and mould FAQs
  • Installing extractor fans to alleviate condensation

Your responsibility

  • Follow guidance from our damp and mould FAQs
  • Dealing with condensation and removing mould with anti fungicidal sprays.

Electrical

Our responsibility

  • Storage heaters
  • Electric heaters (only when supplied by Town & Country)
  • Consumer units, electrical wiring and circuits, RCDs / MSBs etc.
  • Electrical components including sockets, spurs, bayonet and batten light fittings (only when fitted by Town & Country)
  • Trunking and conduits
  • Light fittings (not bulbs) – Only if supplied by Town & Country
  • Hard wired smoke detectors (but not back up batteries)
  • Communal door entry systems

Your responsibility

  • Light bulbs including fluorescent and security (other than in communal areas)
  • Resident owned appliances
  • Installing new intruder alarm systems
  • Telephone points
  • Resident owned electric fires.
  • If we are called out to appliances that you own, you will be recharged for the cost of the work
  • Any gifted items

Fencing, Walls, Paths and Drives

Our responsibility

  • Existing wall and boundary fences
  • Dividing fencing where you can evidence and explicit responsibility of ours to repair dividing fencing in your tenancy agreement; we may not replace fence on a like for like basis
  • Making safe retaining walls
  • Integral driveways, concrete and paved areas providing a pathway for the boundary access to the front and/or rear door
  • Repairing (where not beyond economic repair) garages and permanent outbuildings including roof structures, walls and doors to unless erected by residents legally to mark the boundary.

Your responsibility

  • Providing fencing or gates where none previously present
  • Upgrading fencing from one type to another
  • Concrete and paved areas that are not part of the access between the boundary and front and/or back door to the property
  • Your own alteration to garden areas including resident laid paths, drives and patios
  • Your erected structures
  • Dividing fences that don’t meet the criteria as described opposite
  • Sheds/structures gifted to resident
  • Garden maintenance
  • Trees

Flooring and internal finishes

Our responsibility

  • Floor coverings in kitchens, bathrooms and WCs (Only when supplied by Town & Country)
  • Internal doors only due to wear & tear
  • Stair cases including treads, risers, nosings, strings, balustrades, posts
  • Floorboards, floor joints and skirting boards

Your responsibility

  • Your own decorative finishes or furnishings i.e. curtain rail/poles
  • Decoration (except plaster repair and making good damage caused by carrying out inclusive repairs)
  • Minor defects or imperfections in plaster
  • Door locks (unless mechanical fault, external locks only)
  • Doorbell
  • Maintenance and replacement of your own floor coverings including laminate flooring
  • Internal doors, frames thresholds architraves / stops, built-in cupboards / larders including door hinges, door handles, keeps, spyholes, door numerals and letter boxes

Plumbing, leaks and blockages

Our responsibility

  • Taps (including mixer taps) – replaced in pairs – including washer replacement in dripping taps
  • Water main from property to the water board connection point
  • Pipework and stop valves not connected to the heating or hot water system including like for like replacement
  • Any pipework associated with the secondary (distribution) heating / hot water system
  • Immersion heaters where the property is electrically heated
  • Cold water storage tanks
  • Lagging pipes in loft space
  • External drains, manholes, gullies, soakaways, septic tanks within curtilage of the property

Your responsibility

  • Washing machine hoses
  • Dealing with internal blockages to toilets, sinks, baths and basins

Roofing

Our responsibility

  • Keeping the roof water & weather tight
  • Chimney breasts, stacks and flues
  • Roof timbers
  • Fascias, barge boards, soffits and associated roof joinery including replacement with PVC-u where total replacement is necessary
  • All rainwater goods including gutters, down-pipes
  • All canopies, storm porches and any other attached roof surface unless installed by the tenant
  • Any other structural attachments to the roof
  • Access to a height of three storeys
  • Loft hatches
  • Insulation to match existing insulation where removed to undertake works
  • Communal aerial systems for flats only; excluding Sky, Virgin and the like

Your responsibility

  • Upgrading roof insulation
  • Aerial systems on houses

Walls, windows and doors

Our responsibility

  • Keeping walls “water and weather tight” including cladding / render / brickwork including any pointing
  • Keeping windows and doors water and weather tight
  • Patio, French doors and balcony doors through wear and tear

Your responsibility

  • Glazing following resident damage will be recharged.
  • Conservatories fitted by the current resident or gifted to you.
  • Door locks, keys and fobs