Being in debt and having rent arrears can be a scary and challenging time.

If you are having financial difficulties, it is important you let us know as soon as possible. The earlier you let us know, the easier it will be to help you get back on track.

Depending on your circumstances, we would look to make an arrangement with you to pay off your arrears gradually.

Why should I pay my rent?

It may sound obvious but if you don’t pay your rent you run the risk of losing your home. If you ignore your rent arrears, you may leave us with no choice but to take legal action to claim rent you have not paid.

Who can help?

We can! Contact us as soon as possible and ask to speak to your Income Manager.

Your Income Manager may get in touch to discuss your finances. This is nothing to worry about but it is important you speak to them and keep them up to date on your circumstances.

They may go through your income and spending with you and together look at ways you could save money.

In some cases, we may refer you for additional support from our Money Support Team who will work with you more closely to help you deal with debts.

Anything you discuss with us, will be in confidence.

What benefits am I entitled to?

If you are unsure what benefits you are entitled to, the best way to find out is to use Entitled To’s free benefit calculator.

Or if you prefer, speak to us and we can go through all you benefits including housing and ensure you are getting everything you are entitled to.

Who else can I speak to about my debts?

If you have concerns relating to debt, you may also benefit from contacting a debt charity like Stepchange, Money Advice Service, National Debtline or Citizens Advice for free, trusted, impartial debt advice.

Note: You should never be charged for debt advice. Be cautious of other debt companies as you may find they charge a fee.

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