Frequently Asked QuestionsYour health & safety

Why can’t I keep items in the communal areas?

By October 26, 2020 No Comments

Your safety is our priority. To keep our tenants as safe as possible, in December 2019 we have introduced a zero-tolerance policy when it comes to storing personal items (i.e. bikes, buggies and more) in communal areas of properties.

Regular inspections are carried out by our Estate Contracts Officers, Neighbourhood Housing Managers, our cleaning contractors and on occasions, the Fire & Rescue Service. Any personal items found in corridors during these inspections will be disposed of immediately. We do not have the facility to store items.

Additionally, we will not be responsible for the loss of these items and under no circumstances will compensation be paid for items that have been disposed of. Please also note that your own homes contents insurance won’t cover any items kept in communal areas.

This means that nothing can be left or kept in any communal area, including shared garden and grassed areas, hallways, stairways, landings and meter or other cupboards. All items left in communal areas will be removed.

This includes but is not limited to:

Bikes & scooters

Prams, buggies & pushchairs

Furniture &white goods






Recycling bins


Protecting you and others

This measure has been introduced with the health and safety of our residents and visitors in mind. It is hugely important that nothing that is a potential hazard is left in communal areas.

In the event of a fire, items obstructing entrances or hallways can make it extremely difficult for residents to evacuate a building and can delay the fire service getting to a fire, putting your life and the lives of others at risk. In addition, flammable items may also create a fire or smoke hazard causing further risk to yourself and others. Even items that are tucked away, under a stairway for example, can become a hazard if people are disorientated or can’t see because of smoke or flames.

We understand it can be more convenient to store a buggy or bike outside your property, but we must prioritise the safety of residents and do everything we can to ensure communal spaces are kept clear.

If you see anything left in a communal area, please can you let us know so we can get it removed. You can do this by emailing us at Please let us know the block address, which floor the items are on and either a photo or description of the items.

Please help us to keep everyone safe.

If you have any queries about fire safety in your building, please contact us to discuss them.